Product Manager (Dispute & Fraud Management)

payabl. empowers business growth for merchants and clients, enabling them to take and make payments quickly and easily. payabl.’s specialist and experienced team take the time to get to know their clients' businesses inside and out and to consult on the right solutions for their needs. It’s this technical know-how and deep industry expertise, not only of the payments space but the industries its clients operate in, that makes payabl. the right choice for any merchant looking for a payments provider. 

About the role:

We are seeking a self-motivated Product Manager who can develop capabilities on our internal platform to assist payabl.'s Risk team in managing fraud and chargeback processes. Your primary responsibility will be to minimize the occurrence of fraud and chargebacks that our merchants may encounter during the payment acceptance process, as well as assisting them in managing dispute cases. You will need to have a thorough understanding of the intricacies of the dispute management process to create additional fraud prevention tools for merchants and internal teams. You should be mindful of the needs of our merchants, who aim to prevent or minimize financial losses.

Responsibilities:

• Identify stakeholders’ problems and build scalable solutions that bring value.
• Set goals, track metrics, and use data as your tool to make the right decision and support your position.
• Create, manage, and own payabl.'s risk and fraud tools. Support end to end execution and implementation across our internal tools and make these available via API externally.
• Stay current with industry trends, emerging threats, and regulatory changes to proactively address potential threats.
• Conduct in-depth market research to identify the evolving threats and fraud trends, competitive landscape as well as merchant needs in the context of fraud prevention and chargeback management.
• Develop and maintain a roadmap and execute against it, conduct product management lifecycle to write clear requirements, review them with the development teams.
• Communicate to clients guidelines for managing Risk and Fraud issues via best practices documentation, webinars and other education material.
• Evaluate opportunities, bring proposals, and support them with data.
• Assess, connect and evaluate third party providers based on current needs.
• Lead the team and deliver according to expectations.

Requirements

• A combination of 3+ years in a Product manager/Product owner/Risk manager role and at least 2 years’ experience working for a payment processor, PSP, fraud prevention or dispute management solution platform or an acquirer.
• In-depth knowledge of the payments industry and financial services.
• Strong understanding of fraud types, chargeback processes, and their impact on financial institutions and merchants. 
• Understanding of the fraud prevention using Machine Learning and AI is a plus.
• Strong analytical skills, ability to get insights from data and act on it.
• Understanding of market trends and driver product development accordingly.
• Experience collaborating with cross-functional teams, including fraud analysts, legal, compliance, and technology teams, to implement effective solutions.
• Leadership skills, ability to lead, motivate and coach team members to build a high performing team.
• Excellent stakeholders’ management skills.
• Exceptional verbal and communication skills. Fluent English.

Benefits

• Competitive Compensation: Receive a market-aligned salary with potential bonus payments reflecting the company's annual performance. 
• Vacation Policy: Enjoy 28 vacation days, plus extra holidays on December 24th and 31st, providing ample time for personal activities and relaxation. 
• Career Growth in a Flat Hierarchy: Experience significant career opportunities in an environment that encourages swift professional development and open communication. 
• International Working Environment: Work in a diverse, multicultural setting that broadens your professional experience and perspectives. 
• Personalized Technology Choice: Select the technology that suits you best, with options including Mac or Windows laptops, to enhance your work efficiency and comfort. 
• Team Events and Collaborative Culture: Participate in regular team events that strengthen community bonds and promote a collaborative workplace. 
• Hybrid Working and Relaxation Amenities: Benefit from the flexibility of hybrid working and unwind in our relaxation room featuring a massage chair. 
• Daily Lunch Benefit with Sodexo Checks: Enhance your workday with the convenience of daily lunches, catered to by Sodexo checks. 

Please Note: 

The specifics of the benefits package, including working format and other conditions, may vary depending on the chosen location. We encourage you to discuss your preferred location and working format with your recruiter to understand the specific benefits and conditions applicable to you. 

Job Location
This role can be in one of our offices in Frankfurt, Limassol, Amsterdam, or London, it can also be remote anywhere in Europe.