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As a Product Trainer at Parloa, you will be responsible for delivering high-impact training programs focused on our SaaS products. Collaborating with cross-functional teams, you will play a key role in ensuring that our teams and users are proficient in utilizing our software to its full capacity. The ideal candidate will have a strong background in SaaS product training, excellent communication skills, and a passion for helping others succeed in a technology-driven environment.
Collaborate with Instructional Designers to build and deliver training programs for our teams, our customers, and our partners
Develop engaging live training materials
Conduct in-person and virtual training sessions for internal teams, customers, and partners
Customize training content to meet the specific needs of different user groups and skill levels
Collaborate with the Customer Experience and Partnerships teams to organize training with customers and partners
Maintain a deep understanding of our platform, staying up to date with the latest updates, features, and trends
Act as a product knowledge resource, providing insight and expertise to internal teams and external stakeholders
Testing and exploring new products and features in-depth in order to fully understand them
Gather feedback from training sessions to continuously improve and refine training materials
Collaborate with product teams to relay user insights and contribute to product improvement based on training experience
Implement knowledge checks to measure the effectiveness of training programs
Share insights with Instructional Designers on documentation needs and improvement potential
2-5 years of working experience in similar roles
Natural interest in Web and SaaS products as well as technology in general
Proven experience in SaaS product training, preferably in a technology-driven environment
Strong presentation and communication skills, with the ability to engage and inspire diverse audiences
Familiarity with instructional design principles and adult learning theories
Ability to adapt quickly to new product features and updates
Business fluent in English (C2)
Business fluent in German (C2)
Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture
Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. (Job specific, it could be also on-site work)
Attractive compensation package with equity (Job Specific).
Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
Flexible working hours, 28 vacation days and workation opportunities
Regular team events, game nights, and other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Recruiter video call → Meet your manager → Challenge Task → Meeting the team → Founder interview
Join Parloa in revolutionizing customer communication with Artificial Intelligence! We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.
We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.
By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.