Partnerships Manager - Business Process Outsourcing Partners (f/m/d)*

YOUR MISSION:

As our new Partnerships Manager - Business Process Outsourcing Partners (f/m/d)* your mission is to grow and develop a portfolio of regional and global Business Process Outsourcing partners in alignment with the company's overall business goals. This involves identifying and qualifying potential BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets. The BPO Partner Manager will grow revenue and build a long-term profitable business with our most valuable partners at the strategic level. In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts to deliver joint objectives.

IN THIS ROLE YOU WILL:

• Identify, quality and acquire new BPO partners and determine the best program fit for them.
• Build and maintain strong relationships with the key stakeholders to drive revenue growth and customer retention. 
• Own partner relationships end-to-end and coordinate effective communication channels with partners.
• Plan and manage go-to-market initiatives with BPOs as well as marketing and partner enablement activities together with other departments as required
• Collaborate cross-functionally with internal teams (sales, marketing, product, etc.) to drive partner success.
• Stay up-to-date with industry trends and best practices to continuously improve the partner program.

WHAT YOU BRING TO THE TABLE:

• Bachelor's degree in business, marketing, or a related field
• 3+ years of experience in partner management, channel management or enterprise sales in the BPO industry.
• Experience working for a BPOs is a strong plus
• Excellent relationship-building, communication, and negotiation skills
• Proven track record of driving business growth and achieving results

NICE TO HAVE:

• Experience working in customer service industry or Conversational AI
• Experience with enterprise software (SaaS) or cloud solutions is a plus

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of +33 nationalities with flat hierarchies and collaborative company culture  
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. (Job specific, it could be also on-site work)
• Attractive compensation package with equity (Job Specific).
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 28 vacation days and workation opportunities
• Regular team events, game nights, and other social activities
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Challenge Task → Expert interview(s) → Meeting the team → Founder interview