Jobs at Flighthelp in Germany
Showing jobs for Flighthelp
FlightHelp (flighthelp.eu) is a flight compensation service that assists passengers in claiming compensation for delayed flights, cancellations, denied boarding, and lost luggage. The company operates under EU Regulation 261/2004, which entitles passengers on qualifying European flights to up to €600 per person, and the Montreal Convention for international routes.
FlightHelp works on a no win, no fee basis - passengers pay nothing upfront and are only charged a success fee if compensation is recovered from the airline. The company handles claim submission, airline communication, and case follow-up on the passenger's behalf.
The team is small (under 50 employees) and operates across multiple countries, with staff actively present at airports to assist passengers at the point of disruption. The company recruits for roles in customer support, claims processing, and operations.
What FlightHelp does
- Compensation claims for flight delays of 3 hours or more
- Cancellation and denied boarding claims under EC 261/2004
- Lost or damaged luggage claims under the Montreal Convention
- No win, no fee model - success fee deducted from recovered amount
Working at FlightHelp
FlightHelp hires across customer-facing and back-office roles, including claims agents, customer support specialists, and airport representatives. Given its operational presence at airports and across European markets, the company offers roles that involve direct passenger interaction as well as remote claim management work.
Source: flighthelp.eu, Trustpilot, LinkedIn company data.