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  • Codesphere

    Karlsruhe

    • About Codesphere

    Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders.

    Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision.

    We’re scaling fast and would love for you to join us and grow alongside us 🚀

    About the role

    Codesphere builds complex cloud software in a disruptive way – and when partners and customers run into questions, you're the person who gets them unstuck. As our Technical Support Specialist, you own the support experience end-to-end: from first response to resolution, across technical and functional questions alike.

    What you'll drive

    • You serve as the primary point of contact for partner and customer support requests – technical and functional

    • You manage and resolve incoming tickets with a focus on quality, speed, and clear communication

    • You identify recurring issues and feed them back into Product & Engineering as structured insights

    • You maintain and improve support documentation, runbooks, and FAQs

    • You collaborate with Customer Solution Architects on complex escalations

    • You contribute to building a scalable support function as Codesphere grows

    What makes you a great fit

    • 3–5 years of experience in a technical support, customer success, or solutions role in a SaaS or cloud environment

    • Solid understanding of cloud infrastructure, containers, or developer tooling

    • Structured, calm, and communicative under pressure – you know how to manage expectations while working on a fix

    • Experience with support or service desk tooling (e.g. Zendesk, Jira Service Management, or similar)

    • Fluent in German and English

    • Based near Karlsruhe or Munich, comfortable with a hybrid setup

    What's in it for you

    • 32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off

    • Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you

    • Flexibility – hybrid work setup with mobile work options and flexibility around core hours

    • Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company

    • Job-Rad – lease a bike through us, tax-free

    • Gym access – stay active on site (Karlsruhe office only)

    • Employee events – from team offsites to regular get-togethers

    • Company pension scheme – company-supported pension to set you up for later

    • Great public transport links – both offices are within walking distance of tram and metro stops

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