Who We Are

At Progyny Global, we’re on a mission to make fertility, pregnancy, and family-forming care accessible worldwide. As part of Progyny Inc., we combine world-class clinical expertise with groundbreaking technology to deliver inclusive, culturally competent support for families everywhere.

Role Overview

This role delivers day to day IT help across tools, devices, and user access. You will handle user setup and exit, device care, and fast issue fix for staff in office and afar. The role works close with security and infra groups, giving reliable service and keeping systems safe, steady, and ready as the org grows.

Tasks

Systems and Platform Support

Assist in administering Microsoft 365 and Azure Active Directory (user management, groups, access)
Support macOS device management using Jamf Pro and assist with policy enforcement
Assist with MDM management using Microsoft Intune
Support onboarding and offboarding processes including account provisioning and access cleanup
Maintain and update internal IT documentation and end-user guides
Partner with Systems Administration and Information Security teams on device security and compliance initiatives

End User Support and Desktop Operations

Provide Tier 1–2 technical support for on-site and remote employees via ticketing system, Slack, email, and in person
Diagnose and resolve hardware and software issues across macOS and Windows environments (macOS primary)
Configure, deploy, maintain, and troubleshoot laptops, workstations, printers, mobile devices, conference room equipment, and peripherals
Image, provision, and prepare devices for new hires and replacements
Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
Ensure all incidents are documented accurately and resolved with a high level of customer serviceServe as an escalation point for more complex desktop and device-related issues

Requirements

About You

Strong customer-service mindset with the ability to communicate effectively with technical and non-technical users
Comfortable owning issues end-to-end and knowing when to escalate
Organized, detail-oriented, and able to work in a fast-paced environment
Motivated to grow into deeper systems and platform administration responsibilities

Required Skills and Experience

2–4 years of experience in Desktop Support, Help Desk, or similar IT support role
Strong experience supporting Microsoft 365 (Email, Teams, OneDrive, SharePoint)
Hands-on experience supporting macOS environments
Experience with Jamf Pro or other macOS MDM solutions
Basic experience with Azure Active Directory (user and group management)
Familiarity with ticketing systems such as Jira
Experience supporting Office applications on both Mac and Windows
Excellent English verbal and written communication skills

Nice to Have

Experience with Microsoft Intune
Basic scripting or automation exposure (PowerShell preferred)
Networking fundamentals
Industry certifications
Experience working in a healthcare or regulated environment

Benefits

Why Join Us

💰 Competitive Base Salary: From €60000 – €65000 per year.
🎯 Bonus Program & Company Equity: Bonuses and ownership opportunities to share in Progyny’s success.
👶 Fertility & Family-Building Benefits: Access to the Progyny Global Platform with a €5,000 benefits budget.
🧘 Mental Health Support: 1:1 psychologist sessions and wellness tools via Nilo Health.
🚲 Sustainable Mobility Benefit: Choice between a Dance e-bike subscription or a BVG public transport ticket.
💪 Urban Sports Club Discount: Access to discounted fitness and wellness activities.
🌴 Paid Leave: 30 days of paid leave per year.
🏡 Hybrid Work: Work from home up to two days per week.
✈️ Remote Work: Up to 8 weeks of remote work per year.
🍽️ Weekly Team Lunches: Team lunch every Thursday.
🐶 Dog Friendly office: Bring your dog to work.

We believe that great leaders come from diverse backgrounds. If you’re passionate about building high-performing teams, delivering world-class care, and shaping the future of global member experience, we’d love to hear from you.