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  • YOUR MISSION:

    As a Senior Customer Success Manager (f/m/d)* at Parloa, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform. 

    IN THIS ROLE YOU WILL:

    • Be the dedicated point of contact for our customers, building and nurturing relationships.
    • Navigate and manage the entire customer journey, from onboarding to ongoing support.
    • Ensure customers continuously create value by utilizing Parloa.
    • Conduct live demos and provide expert guidance during implementations.
    • Collaborate with the team to drive customer success, and be willing to take a hands-on approach when necessary.

     

    WHAT YOU BRING TO THE TABLE:

    • At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up.
    • Strong project management skills with a passion for meeting milestones and effective stakeholder communication.
    • An innate ability to build lasting relationships with diverse stakeholders.
    • Excellent communication and presentation skills in both German and English.
    • A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus.
    • An "own it" mentality, with the ability to take ownership of tasks from start to finish.


    WHAT'S IN IT FOR YOU?

    • The opportunity to build and scale your career at the intersection of sales and product in a dynamic and growing startup.
    • Join a dynamic, driven, and international team with a collaborative company culture.
    • Competitive salary.
    • Training and development budgets for continuous professional growth.
    • Flexible working hours and additional vacation days.
    • Access to fitness, yoga, and leisure activities via Wellpass.
    • Exclusive corporate benefits portal with compelling deals from leading brands.
    • Regular team events and social activities.
    • A beautiful, well-equipped office in the heart of Berlin or Munich.

     

    Your recruiting process at Parloa:

    Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Meet one of our Executives

     

    Why Parloa? 

    Join Parloa in revolutionizing customer communication with Artificial Intelligence! We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces. 

    We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

    By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

    Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.


    Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

    * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.