We are recruiting for a company that helps telecom operators reduce costs and improve service quality through intelligent traffic steering and automated load balancing. They value honesty, transparency, and a fun, collaborative workplace.

Tasks

Providing 1st line support, from error analysis to qualification and initial solution.
Forwarding unsolvable problems to the relevant specialist departments.
Monitoring the support ticket tracking tool and answering customer inquiries (GitLab Service Desk).
Conducting technical training courses/webinars and accompanying the release of new features.
Creating and maintaining help documents for product use in various applications, e.g. FAQs, checklists, and technical documents.

Requirements

TECH STACK

Languages: Bash, SQL
Tools & Frameworks: ClickHouse (SQL-based DBMS), GitLab CI/CD, GitLab Service Desk

QUALIFICATIONS

You are familiar working with tools such as GitLab Service Desk
You have the ability to conduct a root cause analysis of an issue
You demonstrate a customer-first mentality
You are able to also support non-technical users to troubleshoot with patience and empathy
You have the desire to learn how Internet Traffic works

NICE TO HAVE

You have the ability to read and understand a script
You have knowledge of internet topology and mechanisms behind internet transport

Benefits

Full flexibility in working hours and location
Health initiatives, pension scheme, free health checks, flu vaccines
Learning opportunities and career development
Company pension and virtual stock options
Bike leasing program, subsidized public transportation
Discounts on products and services
Additional leave for child care during illness
VSOP Program