Working Student - Customer Support (Nautical Science & Supply Chain Focus)

Hamburg

NautilusLog GmbH is an innovative maritime technology company dedicated to optimizing operational efficiency and compliance within the shipping industry. We are looking for motivated working students with a maritime background to support our Customer Support team.

Tasks

Provide 1st-level support, handling and resolving simple customer issues.
Escalate technical and complex customer issues to the development and product team.
Assist with customer onboarding, troubleshooting, and CRM communications.
Contribute to our knowledge base, ensuring valuable support materials are available.
Facilitate training and demo sessions for customers.
Leverage your nautical expertise to support customers with vessel technical reports.
Offer insights into maritime procurement and supply chain operations.
Assist customers with digital maritime solutions integration and best practices.

Requirements

Maritime background required, preferably with sea-going experience.
Strong communication skills in English (German and other languages are a plus).
Experience with CRM software (HubSpot is a plus).
Familiarity with ticketing tools (Atlassian suite: Jira, Confluence, etc.).
Basic understanding of service management and Microsoft 365.
Knowledge of vessel technical reports, maritime procurement systems, and supply chain processes.
Problem-solving mindset with a proactive and customer-centric attitude.

Benefits

Subsidized JobTicket for public transportation.
Subsidized contribution towards health, fitness, and wellness (Wellpass membership).
An attractive location in the heart of the historic Speicherstadt.
Weekly fruit supply and bi-weekly pizza lunch sponsored by the Digital Hub.
Opportunity to write your bachelor’s/master’s thesis on company-related projects.

We are looking forward to your application!