Solution Support Engineer (f/m/x)

Your tasks

• As part of our Customer Success Team, you are solving interesting and challenging robotics problems
• You are the first to provide an in-depth analysis of previously unknown failures - sometimes even involving our customer experts or integration partners on-site by video call
• You gain an in-depth overview of our entire software stack as well as robot hardware to tackle problems that could not be solved in first-level support
• As an expert in our system, you can quickly understand a problem and find its root cause in hardware or software
• You are the key responsible for the successful coordination and completion of our hardware service issues and remotely assist our service execution teams on-site
• You keep an eye out for any emerging patterns in failure cases and follow up with systematical problems in close cooperation with our development teams
• You help to develop programs in Python and Jira to improve and automate our support and service processe

Requirements

• You have at least one year of experience in a hands-on mobile robotics project
• You have some proven experience with SLAM, concepts of computer vision, or electrical drive train control
• You have proven analytical skills, an eye for detail, and enjoy number-crunching
• You have some knowledge of ROS (Robot Operating System), Linux, and at least one programming language (ideally Python or C++)
• You are a strong communicator who facilitates discussions, follows up with technical stakeholders, and reports clearly to management
• Ideally, you have some prior hardware / electrical design software knowledge (Solidworks, Eagle, Altium, or similar experience)
• You are fluent in German and English

What we have to offer

• Cutting-edge technology: As pioneers in robotics we are able to navigate and manipulate without rails and guides and offer solutions to processes that no one could automate ever before!
• Team: We are an international team with more than 25 nationalities. You’ll work in a team with exceptionally smart, humble, collaborative and hardworking individuals.
• Culture: Come as you are! Join a vibrant, inventive, and diverse team that values collaboration over hierarchy. To innovate you need to fail from time to time — we always learn and improve.
• Workplace: Our office is located near the S‑Bahn station “Hirschgarten”. We work in a loft-style office with great equipment, our own workshop and testing area.
• Full Board: You don’t feel like thinking about what you want to have for lunch tomorrow, not to mention preparing it? Luckily, our french cook treats us with a freshly cooked free lunch everyday! And as the cherry on top, there is a packed fridge with drinks, fresh fruits and of course coffee!
• Flexibility : Flexibility is a top priority for us. Our hybrid working model for positions where presence is dispensable helps to achieve a healthy work-life balance.
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At Magazino fostering inclusivity is our top priority. We are dedicated to create an inclusive environment for all candidates and provide equal opportunities to all qualified applicants regardless of gender, ethnicity, age, national origin, sexual orientation, culture, or education. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you. Feel free to approach us for that!