d) - 1001

Frankfurt

We are looking for an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main. You will be responsible for providing technical user support on site and ensuring smooth IT operations within the framework of a professional walk-in centre and classic on-site support.

Service hours: Mon–Fri 6 a.m.–9 p.m., weekends 9 a.m.–7 p.m.

Tasks

Support for the walk-in centre (stand-in/bring-in kiosk) and provision of support services on site
First and second level support for users in the areas of Windows client, MS Office and standard software
Warehousing and logistics for shipping and remote locations
Remote support for users and technicians
Mobile device management (MDM) including SIM card management
Coordination of hardware repairs with external service providers
Staging and image loading as well as managed deployments
Asset clearing and documentation in the asset management system
Conference room and meeting room support (audio/video equipment, connections, etc.)
Hands-and-eyes support for server or network issues on site

Requirements

Experience as an on-site technician or in hardware/ software support
Knowledge of error analysis in Windows client environments (OnPrem)
Basic knowledge of network and server technologies (e.g. cabling, reboots, patching)
High service orientation, ability to work in a team and proactive approach
Very good written and spoken English
Willingness to work shifts (Service hours: Mon–Fri 6am-9pm, Sat 9am-7pm) and occasionally travel to Brussels
Certificate of good conduct must be presented at the start of the project
ITIL certification is an advantage