About us:

At Gridcog, we’re on a mission to accelerate investment in the clean energy transition. We are a SaaS start-up of energy nerds on a mission to accelerate the energy transition by building the best project modelling software to enable our users to make intelligent energy decisions.

Who we’re looking for:

We’re expanding in the UK and Europe, and we are seeking a Senior Account Manager to help accelerate our growth with existing customers. You will join our London or Berlin based team.

Our software enables professionals in renewable energy to make informed investments into energy projects that deliver economic and environmental value. Our clients include many of the world’s leading Developers, IPPs, Consultants and Energy Users, and we have built a strong and growing customer base across Europe.

As we continue to scale, we are now introducing a dedicated account management function to ensure we deliver maximum value to our customers while capturing the full commercial opportunity across our accounts.

As our founding Senior Account Manager, you will play a key role in building this function. This is a builder role where you will help define our approach, processes and best practices as we grow.

You will own a portfolio of strategic customers with responsibility for renewals, expansion and Net Revenue Retention targets. You will work closely with our Industry, Sales and Marketing teams, allowing you to focus on building relationships, driving value and leading commercial conversations. If this sounds like you, please read on!

What you’ll do as part of our team:

Own and grow a portfolio of key customer accounts, with responsibility for delivering against customer health (product adoption), contract renewal, revenue expansion, and Net Revenue Retention targets
Develop and execute account development plans, identifying and leading opportunities to expand Gridcog’s footprint across teams, geographies and use cases
Build strong, trusted relationships with senior stakeholders, aligning Gridcog to their strategic priorities and driving long-term value
Lead commercial conversations including renewals, pricing and contract negotiations, with a focus on meeting and exceeding targets
Play a lead role in our account management cadence, including monthly account reviews with senior stakeholders and weekly customer syncs
Partner closely with Industry, Sales and Marketing teams to ensure customer success and unlock growth opportunities
Contribute to the ongoing development of our account management processes and best practices as we scale

To be successful in this role you will have:

Experience in strategic account management role within a SaaS, data or technology business in the energy sector
A strong track record of owning and growing customer accounts, including delivering against renewal and expansion targets
Sufficient understanding of energy markets and the energy transition to engage credibly with customers, without requiring deep technical expertise
Comfort operating in ambiguity, with the ability and motivation to build processes, structure and best practices in a currently low-process, fast-growing environment
The confidence and credibility to engage senior stakeholders and lead commercial conversations, including renewals and negotiations
Excellent communication and relationship-building skills, with a strong sense of customer empathy
Strong commercial acumen, with a proactive approach to identifying and driving growth opportunities
A collaborative mindset and enthusiasm for working across Industry, Sales and Marketing teams

We’d also love it if you have:

Experience in a high-growth startup or scale-up environment
Exposure to European energy markets or multi-country customer portfolios
Fluency in a second European language

Benefits:

Competitive remuneration package aligned with experience and skills
Opportunity to work as part of our social Londo or Berlin based team with flexible working arrangements
Be part of a high-performing team that values innovation and creative problem-solving
Contribute to the decarbonisation of the world’s energy system
Support for ongoing professional and personal development
An annual all-company retreat, with recent locations including Bali and Bintan Island

Diversity and Inclusion:

We are committed to building a diverse and inclusive team at Gridcog. We welcome applicants from all backgrounds, as we believe an inclusive environment and diversity of perspective leads to innovation and success.

Jobs at Gridcog

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