Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented and experienced Customer Success Manager to join our team in Hamburg or Zurich. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences.

We are proud to offer our Software as a Service (SaaS) solution, developed in-house. This cutting-edge platform empowers brands to effortlessly create captivating marketing mini-games through an adaptive and modular system. Our solution opens new possibilities for our customers, enabling them to generate a higher number of leads and foster deeper engagement with their target audience. With our user-friendly platform, unlocking the potential of interactive marketing has never been easier.

Tasks

• You will become an expert in using the Brame software and educate customers on the functionality and benefits of our product during onboarding and workshops.

• You will work closely with customers to ensure they effectively use the Brame software and see added value in our services.

• You will actively collaborate with account management and internal stakeholders to minimize churn risks and identify upselling opportunities to achieve revenue goals.

• You will collaborate with sales, support, and other technical teams to ensure an exceptional customer experience and resolve customer issues.

• You will develop detailed gamification strategies and growth plans for customers from various industries.

• You will ensure efficient time management to ensure customer satisfaction, renewals, and growth.

• You will continuously analyze data and service processes to provide recommendations for optimizing our software.

Requirements

• Successfully completed studies or equivalent education.

• Minimum of 2 years of experience in customer contact (preferably B2B SaaS).

• Knowledge of app and customer retention marketing is advantageous.

• Sales skills in upselling and services to further develop existing customer relationships.

• Strong online affinity and experience in managing online services/products is desirable.

• Creative flair, analytical and solution-oriented thinking.

• Reliability and ability to work independently.

• Enjoyment of graphic design, marketing trends, and technical understanding.

• Ability to explain problems succinctly and clearly.

• Strong, confident, and demanding written and verbal communication skills.

Benefits

As a team, we believe in fostering a warm and friendly work environment while pushing the boundaries of what is possible in gamification marketing. At Brame, every employee has the entrepreneurial freedom to make a difference and is highly encouraged to take ownership and come up with new ideas and innovative approaches.

We offer a competitive salary, bonus systems, and rewards. We have a hybrid work model, and we support you in your personal development to make sure you learn and grow.

We celebrate successes and wins, we collaborate, help, and support each other. Of course, our team also likes to have a lot of fun – we have monthly brunches, team activities, and events.

If you feel like you meet our requirements and want to become a GAME CHANGER in one of the fastest-growing companies in the gamification space, send us your CV and we’ll get in touch as soon as possible!

Brame is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.