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Allow us to introduce ourselves
Hello there! We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.
We started out in Hamburg back in 2014 but we're now humbled to call the world our playground, with over 200 employees spread across 25 cities (we're remote-first), 2000+ international clients and a panel reach of 7 million, globally.
Want to be a part of the Appinio movement? 🚀
Your mission as a Customer Success Program Manager (m/f/d)
As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success (CS) Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. To complement our ongoing growth, we are actively seeking a Customer Success Program Manager to support Global CS by building innovative programs to increase our customer's adoption, drive deeper value realization, and scale solutions to make the CSMs more effective.
As Customer Success Program Manager you will be at the forefront of driving selected strategic initiatives, including crafting a comprehensive strategy and programs to nurture and engage with customers at scale. Moreover, you will take the lead in a global initiative focused on expanding Appinio's adoption in international subsidiaries among our existing clients. This collaborative effort with Country Managers, Marketing, and Commercial leads will rely on your project management skills and strategic tactics.
In addition, your role will emphasize developing and delivering initiatives for the effectiveness and efficiency of the CS team to ensure scalability for maximum impact as the team keeps growing globally.
What you will do
You will thrive in this role if
What's in it for you?
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.