Senior Product Analyst, Rider Experience

We are looking for an experienced Senior Product Analyst to join our Rider Experience team and help us scale and improve our main Rider app for millions of users across 45 countries.

About us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About the role

At Bolt, our Rider Experience team is passionate about creating a fast, user-friendly, and enjoyable ride-hailing experience. In this role, you'll have the opportunity to co-lead and guide our efforts in addressing complex challenges related to rider experience, optimising user journeys, and identifying opportunities for product enhancements.

As a Senior Product Analyst, you'll be more than just a data expert; you'll be part of key decision-makers, actively contributing to the success of our mission by shaping the future of our product and fostering user satisfaction alongside our dedicated Rider Experience team.

Your daily adventures will include:

• Collaborate closely with product managers, UX designers, engineers, and other cross-functional team members to proactively identify data-driven opportunities to improve our user  experience
• Analyse customer journey data to identify funnel optimisation opportunities, enhancing conversion rates, and minimising user drop-offs
• Conduct in-depth analysis of large datasets, extracting insights and trends that inform product improvements and contribute to user growth
• Investigate user behaviour patterns and gather feedback to provide actionable insights for product development and user experience improvement
• Develop and maintain dashboards, reports, and visualisations to communicate findings and monitor product performance across various KPIs
• Design and execute A/B tests, analyse results, and provide recommendations to optimise and iterate on product features
• Champion a data-driven culture within the team and organisation, helping to inform decisions and prioritise initiatives based on data insights

About you:

• You hold BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• You have at least 2-4 years experience dealing with large volumes of data
• You can rank your SQL skills as "outstanding" and Python/R experience as "profound"
• You have experience with some BI tools and data visualisation
• You can prove your ability to lead experimentation: applied statistics, designing and analysing experiments, providing recommendations
• You have a strong interest in and understanding of the consumer-facing side of the marketplace, focusing on enhancing user experience and engagement
• You have a high interest in the bigger picture, ability to understand and contribute to product strategy
• Your verbal and written communication skills are outstanding
• You are fluent in English
• If you had a chance to gain some experience with ML frameworks, it would be an advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above!

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.