Senior Product Analyst, Eater Experience

We are looking for an experienced Senior Data Analyst to join our Product Analytics team and help us scale and improve our main Bolt Food app for millions of customers.

About us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About the role

Eater application is the face of our platform, and providing the best possible experience to our customers is the goal of Eater Experience team. As a Senior Product Analyst, you will take full ownership of data-based decision making in Eater Experience group and its subdomains, becoming key partner to a team of 40 professionals: product managers, designers, UX researchers and engineers. 

At Bolt you will be much more than a data cruncher. Our Senior Product Analysts are co-leading the development of the product, being the voice of the customer, and playing a crucial role in deciding what we build and why.

Your daily adventures will include:

• Analysing the vastness of our data to understand what makes our product lovable, what causes customers to stick, what makes them churn, and how we can retain them
• Determining measures of success and building up metric architecture - what exactly is a good experience? How do various metrics affect each other and what should we optimise for?
• Nailing down gaps in conversion funnel across the end-to-end experience from signing up to the platform to placing an order
• Contributing to the team's understanding of how customers use our app, what are the patterns they follow, and how we can make it easier
• Identifying the most impactful opportunities in product development through data - features and configurations, design and user flow, personalisation, in-app communication, price packaging and more
• Measuring the impact of product developments through understanding how they affect our customers and our business
• Uncovering customer segments, their characteristics and drivers
• Designing and running experiments at scale, measuring their results and providing business recommendations, continuously improving our experimentation capability and culture
• Working together with our Data Science team to improve customer experience through Machine Learning and personalisation
• Learning and growing in a community of 200+ world-class data & analytics professionals

About you:

• You hold BSc in Mathematics, Economics, Computer Science, Information Management or Statistics
• You have at least 2-4 years of experience dealing with large volumes of data
• You have outstanding SQL skills and a solid grasp of Python/R for data analysis
• You are fluent with at least one of the BI tools and data visualisation in general (Looker, Tableau, PowerBI, Qlik, DataStudio, Metabase etc), and have experience with product analytics tools (e.g. MixPanel, Amplitude)
• You have a proven ability to lead experimentation efforts: using applied statistics, designing and analysing experiments, providing recommendations
• You craft compelling stories with data, driving change among your team and stakeholders
• You have high interest in the bigger picture, ability to understand and contribute to product strategy
• You have experience with B2C and customer-facing products
• Your verbal and written communication skills are excellent
• You are fluent in English

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above!

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.