Senior Product Analyst, Eater Experience

Your daily adventures will include:

• Analysing the vastness of our data to understand what makes our product lovable, what causes customers to stick, what makes them churn, and how we can retain them
• Determining measures of success and building up metric architecture - what exactly is a good experience? How do various metrics affect each other and what should we optimise for?
• Nailing down gaps in conversion funnel across the end-to-end experience from signing up to the platform to placing an order
• Contributing to the team’s understanding of how customers use our app, what are the patterns they follow, and how we can make it easier
• Identifying the most impactful opportunities in product development through data - features and configurations, design and user flow, personalisation, in-app communication, price packaging and more
• Measuring the impact of product developments through understanding how they affect our customers and our business
• Uncovering customer segments, their characteristics and drivers
• Designing and running experiments at scale, measuring their results and providing business recommendations, continuously improving our experimentation capability and culture
• Working together with our Data Science team to improve customer experience through Machine Learning and personalisation
• Learning and growing in a community of 200+ world-class data & analytics professionals

About you:

• You hold BSc in Mathematics, Economics, Computer Science, Information Management or Statistics
• You have at least 2-4 years of experience dealing with large volumes of data
• You have outstanding SQL skills and a solid grasp of Python/R for data analysis
• You are fluent with at least one of the BI tools and data visualisation in general (Looker, Tableau, PowerBI, Qlik, DataStudio, Metabase etc), and have experience with product analytics tools (e.g. MixPanel, Amplitude)
• You have a proven ability to lead experimentation efforts: using applied statistics, designing and analysing experiments, providing recommendations
• You craft compelling stories with data, driving change among your team and stakeholders
• You have high interest in the bigger picture, ability to understand and contribute to product strategy
• You have experience with B2C and customer-facing products
• Your verbal and written communication skills are excellent
• You are fluent in English

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!