Senior Customer Success Manager (m/f/d)

Berlin

Your mission

As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
Lead implementation and change projects with multiple stakeholders
Consult customers on governance, meeting preparation, collaboration, and decision-making processes
Facilitate onboarding sessions, workshops, trainings, and enablement formats
Identifyadoption risks and develop clear actions to increase usage and customer value
Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
Share customer feedback and insights with Product, Tech, Sales, and Leadership
Improve CS processes, playbooks, and scalable enablement materials

Your profile

Based in Germany
Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
Experience working with enterprise customers and complex stakeholder structures
Strong communicationand stakeholder management skills in German and English
Ability to consult customers, lead workshops, and translate complexity into clear next steps
Structured, proactive, hands-on, and customer-first mindset
Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus

Why us?

100% remote work and flexible working hours
High ownership in a fast-growing SaaS company
Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
Close collaboration with enterprise customers and senior stakeholders
Transparent, trust-based culture with fast decision-making
2–3 offsites and workshops per year
Clear development paths and a steep learning curve Please send your application to [email protected]