Jobs in Germany
Your mission
- Manage demo and customer environments, ensuring smooth updates and configurations
- Handle incoming support requests, classify issues, and provide basic troubleshooting
- Support users with application configuration and testing
- Escalate complex issues to technical support, ensuring a seamless transition
- Contribute to maintaining a knowledge base with solutions and best practices
Your profile
- Basic web & API knowledge: understands how web applications work, frontend vs backend, and common HTTP status codes
- Troubleshooting mindset: able to identify failing requests, collect relevant technical details, and know when to escalate
- Clear escalation & documentation: provides structured, useful information to L2/Product teams
- Security awareness: follows best practices around passwords, phishing, and safe device usage
- We value motivation, curiosity, and a willingness to grow more than a perfect resume
- Strong technical troubleshooting skills with a customer-first mindset
- Ability to work independently and collaboratively in a team
- Excellent communication and problem-solving skills
- Experience with software configuration is a plus
- Native-level or fluent German language skills
- Good command of English
Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust-based culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to [email protected]
Helpful information
- Read what is m/f/d in the job title
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50.000 - 60.000 €
Frankfurt
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