Quality & Team Manager – europewide remote

Your mission

Are you a passionate customer service expert with experience in leadership, coaching and/or Quality Management and looking for a remote opportunity within Team & Quality Management? Then this opportunity is waiting for you!

• As a Freelance Quality & Team Manager, you're in charge of ensuring the service quality for our prestigious clients, overseeing up to 25 freelance customer agents, our Talents. You'll provide them with guidance and support to enhance their skills and performance.
• Your responsibilities include conducting individual coaching sessions and call monitoring to identify strengths and areas for improvement, with a focus on enhancing customer satisfaction and experience.
• You'll analyze the training needs of our Talents and coordinate their participation in relevant courses, such as communication and product knowledge, while reflecting on their progress together.
• In addition, you'll lead engaging online workshops and project onboarding sessions to share essential knowledge and motivate your remote team to maintain high-quality standards.
• As the primary point of contact for our Talents, you'll proactively identify opportunities for process improvement and report successes directly to the Operations Manager. Join us in shaping excellence!

Your profile

• You have successfully completed your education and have experience as a team leader, coach, or quality manager in the customer service field.
• You have gained leadership experience, and you excel at motivating and supporting people, even remotely, with your charm and expertise, helping them achieve their goals.
• You consider yourself a communication expert, well-versed in various methods of knowledge transfer, and you conduct coaching sessions with respect, constructiveness, and effectiveness.
• Your talents include fluency in two or more languages. If you offer one of the following combinations, we have exciting projects for you:
  • German & English
  • German, English & Romanian
  • English & French
  • English & Italian
• You have high standards for quality, operate diligently and systematically, and ensure that everyone adheres to clearly defined quality standards.
• You present yourself confidently and assertively, enjoy working in cross-functional and intercultural teams, and possess a healthy sense of humor.

Why us?

• The opportunity: From day one in your role, you'll bear your own responsibility in an agile company that trusts in your abilities and will grow alongside you.
• The task: You'll directly collaborate with your team of talents in an extremely diverse position, one that aims to challenge your skill set, initiative, and drive for success.
• Your team: With a high degree of freedom and autonomy, you'll help shape the fundamental growth of the company alongside your team.
• The values: We see ourselves as a tight-knit start-up family, where both your personal development and that of the company are equally prioritized.
• The company: We stand out with a unique culture and a high-performing, humorous team that is already looking forward to celebrating our successes with you.
• Footprint: You'll work with us on the three global trends: Future of Work, Sustainability, and Sharing Economy – together, we're changing the world for the better.