Jobs in Germany
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our Merchant Services team (Restaurant/Retail) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success by providing top tier services and supporting them around the clock. As Wolt grows in both size and scope of our offering, the strength of our Merchant Services Engine is growing with it.
We're looking for a Merchant Onboarding Associate to support the onboarding and training of new restaurant and retail partners and ensure the best possible partnership. As a Merchant Onboarding Associate, you will be a key communicator between our operations team and merchants to ensure their success. This is an entry-level role, so your attitude and enthusiasm will count for more than your experience!
What you'll be doing
- Successfully onboarding venues onto the Wolt platform and ensuring a smooth, optimal process at all times.
- Building relationships with our restaurant and retail partners (via email, phone, and, when necessary, in person) by training them on using our systems and keeping them up to speed on any updates.
- Proactively helping our merchant partners improve their performance during their first weeks on the platform.
- Developing our merchant partners and their business by using our collected user data.
- Ensuring our menu platform is always up-to-date with text and visuals that reflect the Wolt brand.
- Assisting the team with urgent cases when needed.
Our humble expectations
- Excellent interpersonal skills, as you will be working with a variety of people.
- Being tech-savvy and a quick learner.
- Experience in customer service and/or administration.
- Native-level proficiency in Serbian and fluency in English.
- Experience in restaurant management or hospitality is an advantage but not a must.
What we offer
- ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
- 📈 Career Growth – Opportunities to learn and develop within Wolt.
- 🍔 Wolt Perks – Discounts on your Wolt orders and a monthly meal allowance.
- 💼Health Insurance - Private health insurance is part of the compensation package.
- 🚊Transportation - Monthly mobility allowance provided.
- 💻Work equipment - We set you up to success with our cutting-edge, work equipment.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
