Customer Success Executive (SaaS) (m/f/d)

VidLab7 is at the forefront of defining the next frontier in personalized video experiences through generative AI and Synthetic Media and is poised to become the the worldwide leading platform for revenue teams to increase revenue and conversions.

Founded by three successful serial entrepreneurs who have garnered over $20M in funding over the past years and achieved a lucrative exit with their previous company exceeding $60M, our AI startup is dedicated to facilitating scalable hyper-personalization of videos using state-of-the-art AI models. In the time it would take you to record one video, we can generate thousands of hyper-personalized videos for each viewer. Our commitment to ethical practices is unwavering, and we aspire to be a guiding example in the AI space, offering Equal and Trusted AI.

For us serial entrepreneurs, VidLab7 is not just a company; it is an exemplar we aim to set by pioneering AI innovations. Join our mission and purpose, and let's make it a reality together!

We're seeking experienced people to join our core team. The ideal collaborator excels in startup environments, is adept at prioritizing tasks independently, and embraces calculated risks. We're on a fast-paced trajectory and are not just seeking individuals to accompany us on the journey — we're looking for trailblazers.

Tasks

• Define and follow metrics to track your customers’ success
• Experience working in close customer collaboration, and the ability to effectively communicate at all levels
• Analyze customer data to avoid churn and drive adoption and retention
• Collaborate with the Account Team (SDR, AE etc) to strategically plan for renewals and expansions
• Experience advocating for customers and the ability to foster and cultivate relationships with key customers
• Experience with managing projects and deadlines
• Available to visit our customers

Requirements

• 3+ years directly related experience delivering SaaS software solutions
• Degree in Business or related field
• Fluency in English and German
• Experience in a complex customer environment (SME and Enterprise)
• Have presented and pitched to C-level executives on a business change
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• Ability to assess customer needs and build valuable, trusted, relationships at all levels
• Curiosity and willingness to learn continuously all aspects of the software development lifecycle
• Willing to challenge the status quo, acknowledges issues and proposes possible solutions Considerate and motivated by the success of the team

Please note that this position is preferably hybrid in Munich/Germany, and we offer relocation. However, we are open to remote candidates as well.

Benefits

When you join VidLab7, you're becoming part of a closely-knit team. Our team-driven work culture ensures that everyone shares in our success. This position offers a flexible work schedule, PTO, highly competitive healthcare benefits, and, of course, plenty of enjoyable moments!

At the end of the day, VidLab7 is where you can learn, directly drive impact, and be with a team you love. We invite you to be a part of this incredible story!

We are not seeking cultural fits; we are seeking culture creators. Diversity is the cornerstone of our success – it shapes how we hire, communicate, and collaborate. We embrace inclusivity, leveraging our diverse backgrounds, skill sets, and perspectives to create the best experiences for our clients.