Are you looking for an exciting job that offers you the full flexibility of working from home? We are looking for motivated and communicative Dutch-speaking Customer Service Representatives (m/f/d) to support our customer service team - 100% from home. If you enjoy working with people, then Foundever is the right place for you!

Location: 100% remote| Hours per week: 20 - 40 h

Working hours: Monday to Friday between 10:00 AM and 06:05 PM, Saturday between 09:00 AM and 01:00 PM

Salary: 2.423 - 2.623 €/month at 40h/week (Fixed salary € 2.223/month + Language Bonus € 200/month + Performance Bonus up to € 200/month)

Tasks

Damage assessment of defective electronic devices of our Dutch-speaking customers by telephone and e-mail
Increasing customer satisfaction by processing inquiries quickly and competently
Review of the submitted claims for damages

Requirements

Fluency in Dutch (C2-level) and English (B2-level)
Commercial and technical affinity regarding the internet and phone calls
PC literacy
Previous customer service experience preferable
Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
Willingsness to learn and eagerness learn
Enthusiasm for working in a modern office and using the latest technologies
Empathetic and socially competent personality

Benefits

Career changers are very welcome!
Individual work environment tailored to your preferences thanks to 100% remote work.
Digital, paid training and hardware provided
Team events: Even when working from home, you are not alone – take part in virtual team events and stay in touch.
Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups.
Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more.
Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally.
International advancement opportunities through global German-speaking projects.
Save time and protect the environment: No commuting means more time for other activities and reduces CO2 emissions.
27-31 vacation days (depending on length of service) plus special leave.

Sounds like the right job for you? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all these steps have been completed successfully, we will give you a warm welcome!

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!

We employ a wide variety of people - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

Jobs at Foundever® B.V. & Co. KG

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