Jobs in Germany
About the role
Are you passionate about technology and eager to turn your knowledge into real impact? Join our team as a Working Student in IT Support (w/m/d) and gain hands-on experience while continuing your studies.
In this role, you’ll be part of a supportive and dynamic IT team that values curiosity, collaboration, and a service-first mindset. You’ll help our employees stay productive by solving hardware, software, and network challenges — always with a customer-oriented and solution-driven approach.
What you'll do
- provide first-line technical support to employees via email, or in-person, addressing hardware, software, and network-related issues,
- troubleshoot and resolve IT problems, including desktop/laptop issues, printer malfunctions, software installation, and configuration problems,
- assist in the setup, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals.
- ensure timely and accurate documentation of all support activities, including issue resolution, escalation procedures, and knowledge base articles,
- collaborate with the IT team to test and deploy software updates and security configurations.
- conduct hardware and software inventory management, including asset tagging, tracking, and maintenance,
- collaborate with IT team members on projects and initiatives to improve IT infrastructure, systems, and processes,
What Everphone offers you
Your everyday space, elevated with Everphone
- Adjustable desks
- A laptop of your choice
- Ergonomic chairs
- A dog-friendly office
Flexible workplace, work where you work best
- A hybrid work model
- Our workation policy (work from abroad 1 month per year)
Your well-being:
- Mental health support through Voiio
- (Subsidized Urban Sports Club memberships)
- Annual flu shots and eye tests
- 20 days of paid vacation yearly
- A company pension plan to support you create your retirement plan
- Extras vouchers through Circula, up to 50€ to use for grocery shopping, drugstores, hardware stores, gas stations and much more
- A 348€ yearly subsidy for public transportation in Germany
- And of course, we provide healthy snacks, good coffee, and fresh soft drinks
Community & connection
- Weekly company lunches and breakfasts events
- casual Friday drinks
- Summer- and Winterparty
- Employee Resource Groups
Learning is part of the job
- Everphone Academy
- Our EverLearn platform - lets learn from each other
- Language classes paid by us (German and English)
- Internal learning sessions and workshops
What you’ll need
- You are currently enrolled in a university program (Bachelor’s or Master’s) in Information Technology, Computer Science, or a related field, with at least two semesters remaining.
- Strong learning ability and high motivation to quickly understand and adapt to new technical topics.
- Ideally, you already have some first experience in IT support through internships, student jobs, or personal projects.
- Solid understanding of computer hardware, operating systems, and common software applications.
- Good knowledge and understanding of networking concepts, protocols, and troubleshooting techniques.
- Proficiency in Microsoft Windows and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Very good communication skills – able to explain complex technical information clearly and patiently to non-technical employees.
- A strong service mindset, with a focus on providing helpful, reliable, and solution-oriented support.
- Working style: proactive, structured, and organized, with the ability to handle and prioritize multiple requests simultaneously when needed.
- Fluency in English (written and spoken) and proficiency in German is a big plus
