About the role

Are you passionate about technology and eager to turn your knowledge into real impact? Join our team as a Working Student in IT Support (w/m/d) and gain hands-on experience while continuing your studies.

In this role, you’ll be part of a supportive and dynamic IT team that values curiosity, collaboration, and a service-first mindset. You’ll help our employees stay productive by solving hardware, software, and network challenges — always with a customer-oriented and solution-driven approach.

What you'll do

provide first-line technical support to employees via email, or in-person, addressing hardware, software, and network-related issues,
troubleshoot and resolve IT problems, including desktop/laptop issues, printer malfunctions, software installation, and configuration problems,
assist in the setup, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals.
ensure timely and accurate documentation of all support activities, including issue resolution, escalation procedures, and knowledge base articles,
collaborate with the IT team to test and deploy software updates and security configurations.
conduct hardware and software inventory management, including asset tagging, tracking, and maintenance,
collaborate with IT team members on projects and initiatives to improve IT infrastructure, systems, and processes,

What Everphone offers you

Your everyday space, elevated with Everphone

Adjustable desks
A laptop of your choice
Ergonomic chairs
A dog-friendly office

Flexible workplace, work where you work best

A hybrid work model
Our workation policy (work from abroad 1 month per year)

Your well-being:

Mental health support through Voiio
(Subsidized Urban Sports Club memberships)
Annual flu shots and eye tests
20 days of paid vacation yearly
A company pension plan to support you create your retirement plan
Extras vouchers through Circula, up to 50€ to use for grocery shopping, drugstores, hardware stores, gas stations and much more
A 348€ yearly subsidy for public transportation in Germany
And of course, we provide healthy snacks, good coffee, and fresh soft drinks

Community & connection

Weekly company lunches and breakfasts events
casual Friday drinks
Summer- and Winterparty
Employee Resource Groups

Learning is part of the job

Everphone Academy
Our EverLearn platform - lets learn from each other
Language classes paid by us (German and English)
Internal learning sessions and workshops

What you’ll need

You are currently enrolled in a university program (Bachelor’s or Master’s) in Information Technology, Computer Science, or a related field, with at least two semesters remaining.
Strong learning ability and high motivation to quickly understand and adapt to new technical topics.
Ideally, you already have some first experience in IT support through internships, student jobs, or personal projects.
Solid understanding of computer hardware, operating systems, and common software applications.
Good knowledge and understanding of networking concepts, protocols, and troubleshooting techniques.
Proficiency in Microsoft Windows and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Very good communication skills – able to explain complex technical information clearly and patiently to non-technical employees.
A strong service mindset, with a focus on providing helpful, reliable, and solution-oriented support.
Working style: proactive, structured, and organized, with the ability to handle and prioritize multiple requests simultaneously when needed.
Fluency in English (written and spoken) and proficiency in German is a big plus

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