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  • Elvah

    Berlin

    • Who we are

    The future is our motivation. We design and develop products and services that enable a smooth and seamless transition to more sustainable and greener energy. We offer scoring and smart suggestions to find functioning charging stations, charging solutions tailored to specific needs, clear dashboards, reliable POI data, and much more. Thanks to an easy integration and more control over the charging experience, our partners can expect an improved customer satisfaction rate, a better overview of the customer journey, and a quick integration into Android and iOS devices.
    Is this everything? Definitely not. We want to play a role in the energy transition, and we steadily develop solutions outside the EV world too.
    Does it sound interesting? Find out how we can support you and your business. And if you want to be part of our journey, take a look at our openings.

    About the role
  • You offer support to the Swedish-speaking customers of our E.ON Drive Comfort app
  • You answer to their questions, concerns, and issues to your best ability through e-mail, chat, and WhatsApp
  • You resolve issues and troubleshoot technical problems if possible or escalate them to the responsible teams
  • You teach customers how to use our app and fix issues
  • You keep track of the customer feedback so that we can learn from it to continuously improve
  • You develop and document knowledge into helpful content in our internal wiki Notion
  • Note: our Customer Care team works 7 days per week - the exact days and shifts can be discussed individually

    • Your profile
  • You speak Swedish and English fluently, German is a plus
  • You are a good communicator verbally and in writing
  • You have a friendly and supportive personality
  • You are well-organized and good at solving problems
  • You are a team player and like collaborating with different people and teams
  • Previous experience in a Customer Care role is a plus
  • You have your permanent residence in Germany or the EU
    • Our hiring process

    Application screening: Our People & Culture team screens all applications in collaboration with the teams.
    First interview (30 min): In the first interview, you will meet one colleague from People & Culture next to your potential lead. The goal of this interview is getting-to-know each other and aligning expectations from both ends to get a feeling if this would be a good fit for both sides. 
    Technical interview (1 h): This session is focused on the role itself and you would meet your potential lead once more next to one direct colleague. We would like to start off by discussing your case study and use this as a starting point for a technical discussion together. 

    Why elvah

    Purpose-driven: You will be working on a product with a strong vision to create the biggest decentralized power bank for renewable energies - only by software.
    High level of autonomy: You will work in a trustful environment with cross-functional teams without many hierarchical levels where you will take on responsibility from day one.
    Team with heart: You will join a truly great team that will support you from day one, works together in a highly respectful way, and lets you be your full self. 
    Remote-first: We work remote-first (distributed all over Germany and a bit of Europe) but we do appreciate meeting together in person a lot and come together for off-site company events around once a quarter. 
    Healthy balance: It’s important to us that you find a good balance for yourself. That’s why we offer 30 vacation days, flexible working hours, and live a “0 over-hours policy”. 
    State-of-the-art hardware: You will receive state-of-the-art hardware and a 50% subsidy for further equipment you may want to equip your home office with. 

    elvah is all about diversity, equity, and inclusion! As an equal opportunity employer, we welcome everyone—regardless of race, color, religion, Gender, or background. We believe in the power of diverse perspectives to motivate innovation. Join us in creating a workplace where you can be your authentic self. If you're interested and not sure if you qualified, no worries—apply anyway! Your uniqueness is your strength, and we're committed to fostering a culture of belonging. Let's make a difference together at elvah! #InclusionMatters #Joinelvah 

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