As a Senior Product Manager at VENMATE, you will drive the evolution of our AI-driven Customer Success platform, transforming how B2B businesses manage and optimize their customers success. You will lead product discovery and strategy for our CS Co-Pilot, working at the intersection of artificial intelligence, customer data unification, and strategic success management. This role demands deep product thinking, technical acumen, and a passion for turning complex customer data into actionable insights that drive business growth.

Tasks

Product Discovery & Strategy:
Lead comprehensive product discovery initiatives to uncover customer success teams' pain points, workflow inefficiencies, and opportunities for AI-driven automation within our multi-tenant SaaS architecture.
Strategic Roadmap Planning:
Align product development with VENMATE's strategic pillars (Guiding, AI-Powered, Holistic, Collaborative, Simple) while balancing customer needs, technical feasibility, and business objectives.
AI-Powered Feature Development:
Drive the roadmap for our CS Co-Pilot, defining how AI can proactively surface insights, predict customer health, and recommend strategic actions that maximize customer lifetime value.
Customer-Centric Innovation:
Conduct deep user research with Customer Success Managers and leadership teams to understand their strategic challenges and translate insights into platform capabilities that drive measurable customer outcomes.
Data-Driven Decision Making:
Analyze both qualitative feedback and quantitative platform metrics to validate hypotheses, measure feature impact, and continuously optimize the customer success workflow experience.
Hypothesis Testing & Experimentation:
Design and execute rapid experiments to validate AI model effectiveness, user adoption patterns, and feature value propositions across diverse B2B customer segments.
Product Team Orchestration:
Partner closely with our Engineering team to co-create solutions that are technically feasible, user-friendly, and aligned with business goals. Oversee the product lifecycle from ideation to delivery and iteration, ensuring high-quality execution and continuous improvement.

Requirements

Minimum of 3 years of product management experience, preferably in B2B SaaS, Customer Success tools, or AI-driven platforms
Experience in UI/UX principles and user-centered design; ability to collaborate with design teams on intuitive workflows and interfaces
Proficient in design tools such as Figma or similar, and comfortable working closely with designers to iterate on user experience
Strong understanding of Customer Success methodologies, metrics (NPS, churn, expansion revenue), and the B2B customer lifecycle
Experience with AI/ML product development, including familiarity with data pipelines, model training, and sentiment/intelligence modeling
Proven track record in product discovery techniques such as jobs-to-be-done framework, customer journey mapping, and rapid prototyping
Strong analytical skills with experience in both qualitative user research and quantitative data analysis
Excellent facilitation and communication skills, with ability to translate complex technical concepts to diverse stakeholders
Demonstrated ability to own product outcomes and drive measurable impact such as adoption, retention, and customer expansion
Proven experience managing multiple internal stakeholders (e.g., Sales, Success, Marketing), aligning priorities and leading cross-functional initiatives
Familiarity with CRMs and Customer Success platforms (HubSpot, Salesforce, Gainsight) and integration ecosystems is a strong plus
Languages: English – business fluent; German is a plus

Benefits

High-impact role: in a fast-growing AI startup reshaping the future of Customer Success

Ownership & Autonomy: to drive your own domain with a direct influence on product direction and outcomes

Collaborative, mission-driven team: with strong values around transparency, growth, and user obsession

Flexible work environment: remote-first culture

Regular off-sites & team activities: in exciting locations

Founders exposure: by working closely together with the founding team to drive VENMATEs success

Our Culture

At VENMATE, we value curiosity, ownership, and clarity. We work fast but with purpose, challenge each other with empathy, and build for impact. We're here to empower Customer Success teams to become strategic growth drivers—and we expect the same level of ambition from our team.

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