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  • Düsseldorf

  • Our partner, a well-known international retail corporation from Germany, is looking for a Product Manager – Incident Management (m/f/x). This is a full-time position in the Düsseldorf metropolitan area, Germany (hybrid work environment).

    Relocation is not possible. Only candidates with a valid German work permit will be considered.

    About the Company

    Join a renowned market leader in their sector, celebrated for pioneering innovations and setting exceptional standards. Their vibrant work environment fosters professional growth and values individual contributions.

    • Innovative Practices: Recognized for cutting-edge approaches and high standards
    • Vibrant Work Culture: Join a dynamic team committed to innovation and continuous improvement
    • Collaborative Environment: Foster creativity and idea-sharing within a supportive team

    Tasks

    • Act as the central point of contact for operational issues related to your product, collaborating closely with national departments and stakeholders
    • Monitor incidents and problems affecting your product and define strategies to improve long-term stability and performance
    • Work with Feature teams to ensure rapid resolution of operational malfunctions and incidents
    • Manage communications with stakeholders, especially in the event of major incidents
    • Roll out new product versions to national business units and ensure smooth operational transition
    • Ensure compliance with service level agreements (SLAs) and produce regular reports
    • Proactively contribute ideas to improve monitoring, incident response, and product robustness

    Requirements

    • 3–4+ years of professional experience in a similar role (e.g., Product Manager, Incident Manager, Problem Manager, 3rd Level Support, or Support Engineer) within an agile environment
    • Strong analytical and communication skills, with an agile mindset and proactive work style
    • Ability to collaborate effectively across teams and drive incident resolution independently
    • Experience with IT ticketing tools such as ServiceNow
    • Fluent in English (spoken and written); German is a plusNice-to-have knowledge of ITIL and IT service management methodologies

    Benefits

    • Flexible working hours and hybrid working regime (2–3 days in the office)
    • Necessary equipment
    • Access to cutting-edge technologies
    • Competitive salary with holiday and Christmas bonuses
    • Opportunities for ongoing training and professional development
    • Comprehensive onboarding process with a buddy system for support
    • Corporate health management program

    If you are interested in joining the team as a Product Manager – Incident Management (m/f/x), do not hesitate to apply for the job and send us your CV.

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