Customer Success Manager - Benelux

We at SoSafe have ambition, which is to be the leading cyber security provider in Europe. Our award winning awareness platform triggers behavioral change by providing effective and engaging training on cyber security and data protection. Cybercrime is predicted to cost the world $10.5 Trillion annually by 2025 - we are inviting you to be part of the solution. 

We are looking for Customer Success Managers who will help us achieve measurable results and thus generating real impact with the customer, this is what drives you. 
And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should keep reading!

Your mission

With a customer and product-centric mindset, you will own a book of business in SoSafe's Benelux customer base and ensure their success with SoSafe's product suite. You will be responsible for building relationships, and delivering customer value, to ensure retention and drive growth.  

Your responsibilities in our Customer Success team will include: 

• Advising customers on cyber security awareness measures 
• Managing security awareness campaigns with SoSafe's customers, and highlighting ROI 
• Conception and execution of business reviews 
• Managing commercial negotiations (including renewals and upsells) 
• Proactive support of customers in achieving their goals 
• Contribute feedback to our product development team as the voice of the customer 
• Leverage relationships to identify key reference and case study candidates 

Your profile

• You are customer-centric and passionate about achieving customer outcomes 
• 1-2 years of practical experience as a Customer Success Manager or other customer facing & quota carrying role  
• Excellent written and verbal communication skills in English and Dutch
• You are confident discussing commercial details with customers (renewals and upsells) 
• University bachelor's degree or comparable 
• You can manage multiple internal and external stakeholders across a variety of customers and projects 
• Experience in a SaaS environment, and eager to continue learning about evolving technology 
• You are a team player and want to be a part of a team that learns from one another