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About us
We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security.
Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!
Are you our next Cyber Security Hero?
Join us on our journey to make the digital world a safer place!
It is an exciting time at SoSafe, we are growing our customer base at an extremely fast rate and our newly established Customer Programs Team is tasked with overseeing our mid-market customers' journey and helping build our at-scale customer engagement efforts.
In this role, you will be creating different engagement models for our customer base, ensuring product adoption, scalable strategies that provide outstanding business value and user experiences. We are looking for an analytical and customer-oriented team player who can execute on a new charter, test-and-learn, and deliver results.
You'll develop, manage, and execute scalable programs for our customers based on adoption, growth, and retention goals. These programs may include user training, coordinating with product marketing and technical teams to deliver informational webinars, automating our CS process (i.e., lifecycle management, renewals, maturity model, etc.), and content curation. You will leverage these programs to support your book of business which will focus on all SoSafe SMB and low-touch customers. Scalability, repeatability, and reach will be the focus of your business. The processes you develop and perfect will further benefit the rest of our Customer Success organization as their application will be honed to serve the Mid-Market and Enterprise customer base as well. This will be a Hybrid role from the country you are hired in.
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Why Us?
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.
What we offer: