Senior ServiceNow Compliance & Validation Lead (Freelancer)

Bonn

To support our global IT initiatives within a regulated pharmaceutical environment, we are looking for an experienced IT ServiceNow Compliance & Validation Lead. In this role, you will be responsible for ensuring that the ServiceNow platform is qualified, validated, and maintained in a GxP-compliant manner, while acting as the bridge between IT, Quality Assurance, and business stakeholders.

Frame Conditions:

Location: Remote
Contract type: Freelance (full-time assignment)
Industry: Pharmaceutical / Life Sciences
Duration: 12 moths+
Note: Only candidates located within the EU can be considered.

Tasks

Develop and execute the compliance and validation strategy for the ServiceNow platform in a regulated environment.
Lead the Computer System Validation (CSV) lifecycle for ServiceNow modules used in GxP processes.
Create, maintain, and review validation documentation (Validation Plans, Risk Assessments, URS, IQ/OQ/PQ, Traceability Matrices).
Define and enforce GxP controls, audit trails, and data integrity principles (ALCOA+).
Support system reviews, revalidation activities, and change control processes.
Act as IT lead during audits and regulatory inspections.
Collaborate closely with QA, IT Security, Business Process Owners, and ServiceNow developers.
Provide training and ensure SOPs and Work Instructions are up to date.

Requirements

5+ years of IT compliance/validation experience in the pharmaceutical or life sciences industry.
3+ years working with ServiceNow in a regulated (GxP) environment.
Strong knowledge of GxP compliance frameworks and guidelines (e.g. 21 CFR Part 11, EU Annex 11, GAMP 5, and ALCOA+).
Proven expertise in Computer System Validation (CSV) and SDLC processes.
Familiarity with ITIL processes (Change, Incident, Problem Management).
Excellent documentation, communication, and stakeholder management skills.
Experience with validated SaaS platforms and vendor qualification processes is a plus.
Fluency in English required.

Preferred Certifications (nice-to-have):

ServiceNow Certified System Administrator / Implementation Specialist
GAMP 5 or CSV-related certifications
ITIL Foundation Certification
Project Management Certification (PMP, PRINCE2)