Jobs in Germany
To support our ERP Services team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.
Tasks
WHAT YOU WILL DO
- Providing 1st level support for ERP topics
- Serve as the escalation point of contact for in-house users
- Close collaboration with ERP end users, ERP specialists and other IT teams
- Understanding reported issues, triaging new incidents and prioritizing created tickets
- Focusing on user needs and finding proper solutions
- Solving reported issues, independently and in close collaboration with 2nd level support
Requirements
WHO YOU ARE
- Degree in Business Informatics, Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support
- Strong Experience in working with MS Dynamics NAV/Business Central
- Basic understanding of business processes (finance, sales, purchase, inventory, warehouse management)
- Ability to understand user requirements, prioritize and manage multiple tickets
- Excellent verbal and written communication skills in English, German is a plus
- Experience in working with agile environment, SCRUM, JIRA, Confluence, MS Office
Benefits
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Access to LinkedIn Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
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