Jobs in Germany
Mercier Consultancy is on the lookout for enthusiastic German Speaking Customer Success Account Managers to join our rapidly growing software company in Greece! This role offers an exciting opportunity to engage with clients and ensure they derive maximum value from our innovative software solutions.
As a Customer Success Account Manager, you will be instrumental in building strong, long-lasting relationships with our German-speaking clients. You'll guide them through the implementation process, provide ongoing support, and work collaboratively to address their unique challenges. Your expertise will directly contribute to their success and satisfaction.
Key Responsibilities
- Serve as the main point of contact for German-speaking clients, fostering trust and rapport.
- Oversee the onboarding process for new clients, ensuring they receive comprehensive training and support.
- Proactively identify and resolve client issues, focusing on enhancing their experience with our software.
- Maintain detailed records of client interactions and monitor their progress to ensure effective communication.
- Collaborate with clients to create customized strategies that align our products with their business goals.
- Collect and analyze client feedback for continuous product improvement.
- Work with internal teams to address any technical or operational concerns impacting client satisfaction.
Requirements
- Fluency in German and English, both spoken and written.
- Experience in customer success, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Technical understanding of software solutions and the ability to convey complex ideas simply.
- Strong problem-solving abilities with a client-centric approach.
- Knowledge of CRM systems and customer support tools is an advantage.
- Willing to relocate to Greece and thrive in a diverse work environment.
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
2 Extra Salaries Per Year
Fully Paid Training
And More...
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60.000 - 90.000 €
Karlsruhe
