Jobs in Germany
Why we need you
We’re looking for a proactive and detail-oriented Working Student – Digital Account Associate to join us. This is a great opportunity for students who want to gain hands-on experience in customer success, account management, and sales operations in a fast-paced, B2B tech environment. You’ll play a key role in supporting our day-to-day customer operations, helping customers navigate through their product enquiries, renewals, and engagement journey with us.
What to expect
- Customer Enquiries: Respond to customer questions on our products, pricing, and plans, ensuring fast and clear communication via email.
- Renewal Support: Guide and assist customers through their renewal process, answering questions and ensuring they receive the right offers and information.
- Potential Upsell Engagement: Engage with existing customers, qualify their needs, and route them to the right Account Manager.
- CRM Management: Ensure accurate and high-quality data entry in Salesforce, keeping all customer and opportunity information up to date.
- Opportunity Tracking: Support the team in tracking renewals, expansions, and opportunities in Salesforce, ensuring pipeline accuracy.
- Customer Satisfaction: Maintain a high level of customer satisfaction (CSAT) through timely, helpful, and solution-oriented communication.
- Collaboration: work with cross-teams - Order management, Business systems and Marketing team on ad-hoc process improvement initiatives.
Your profile in short
- Currently enrolled in a Bachelor’s or Master’s degree program (Business, Marketing, Communications, or related fields preferred).
- Strong communication skills in English (German is a plus).
- Interest in Customer Success, Account Management, Sales Operations, or B2B SaaS.
- Detail-oriented with a high level of accuracy when working with data.
- Basic experience with CRM tools,Ticketing tools (Salesforce, Freshdesk experience is a plus).
- Proactive, hands-on attitude with a strong sense of ownership.
- Availability for 15–20 hours per week.
Why you will love Maltego
Maltego is a scale-up company. We provide you with the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.
Here are some of the reasons why you will love Maltego:
- Insights into the daily operations of a fast-growing tech scale-up
- Opportunity to quickly take over responsibility and make a direct and long-lasting impact
- Motivated and highly international team
