LOUDLY is a Berlin-based music tech company which operates ‘Music Maker JAM’ - one of the most highly-rated music creation apps in the world. We are also a leader in AI music technology and expanding our services in line with our mission to become the #1 AI music generator in the world.

We are now looking for a Quality Assurance & Customer Service Working Student who is available to contribute approximately 20 hours per week.

Tasks

If you want to create amazing user experiences for millions of music fans and creators around the world, and help test fantastic new features, then this is the job for you!

You will work closely with a highly competent team and get to know all aspects of Quality Assurance and Customer Support. You'll be an integral part of our products, helping our users have the best experience possible with regards to a reliable support.

We are looking for a student who can work approximately 20 hours per week.

Your tasks:

Manual QA testing of new product features on Android/iOS
Liasing with the development team, completing and updating test reports
Providing technical and general support via email in English (proficiency in English is a must)
Proactive community management to promote positive behavior
Monitoring community violation reports and taking action on inappropriate behaviour
Keeping the community updated about new app features, music remix competitions and more
Various other ad-hoc tasks

Requirements

You are an enrolled student at a German university
You are a EU citizen or your current visa allows you to work as a Working Student in Germany
The right combination of passion and patience
You have an eye for detail and can work in a logical and analytical manner
You get up to speed with new systems and concepts quickly
Fluent in English, both written and spoken, as well as excellent communication skills
Background in Quality Assurance or Customer Support support is a plus
Available ASAP and for at least 9-12 months (more is a plus)

Benefits

A friendly and transparent company culture with highly motivated colleagues
A competitive hourly compensation that increases over time
An exciting and responsible role with great impact
International workplace environment and creative atmosphere
Work from home is possible. We are flexible regarding home office and allow our workers to choose whether they prefer to work from home or the office.

Come join our dynamic team and help us build the next big music community!

If you are interested, please send us your CV. Your application must be in English.

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