Program Manager / Portfolio Manager-IT Ecosystem for Commercial and Services

Job Title: Program Manager / Portfolio Manager - IT Ecosystem for Commercial and Services

Job Overview: As a Program Manager and Agile Coach, you will play a pivotal role in leading the setup of a sophisticated IT ecosystem tailored for Commercial and Services operations, with a focus on comprehensive portfolio management. This position requires a dynamic individual with expertise in program management, agile methodologies, and a strategic vision for optimizing technology solutions to enhance efficiency, customer experiences, and overall business performance.

Responsibilities:

1. Program Leadership:

• Lead the strategic planning, execution, and monitoring of the IT ecosystem setup program for Sales and Services operations.
• Define program scope, objectives, and success criteria aligned with business goals.

1. Agile Transformation Oversight:

• Drive the agile transformation within the program, applying agile principles and methodologies to ensure flexibility, adaptability, and responsiveness.
• Serve as an Agile Coach, providing guidance and coaching to teams transitioning to agile practices.

1. Portfolio Management:

• Develop and implement portfolio management strategies, ensuring alignment with organizational objectives and business priorities.
• Oversee the selection, prioritization, and execution of IT projects within the Sales and Services portfolio.

1. Stakeholder Management:

• Collaborate with sales leaders, service executives, IT teams, and other stakeholders to gather requirements, align expectations, and ensure program objectives meet business needs.
• Establish effective communication channels to keep stakeholders informed about program and portfolio progress.

1. IT Ecosystem Design:

• Design and oversee the implementation of an integrated IT ecosystem that supports Sales and Services processes.
• Collaborate with solution architects and IT teams to ensure alignment with industry best practices and business requirements.

1. Cross-functional Collaboration:

• Facilitate collaboration between cross-functional teams, including IT professionals, sales teams, service representatives, and other relevant departments.
• Ensure seamless integration of IT solutions with business workflows.

1. Program Governance:

• Establish program governance structures, processes, and controls to monitor and manage risks, issues, and dependencies.
• Implement regular program reviews and status updates to ensure transparency and accountability.

1. Quality Assurance:

• Implement quality assurance measures to ensure that IT solutions meet the highest standards of reliability, performance, and security.
• Collaborate with quality assurance teams to conduct thorough testing and validation.

1. Continuous Improvement:

• Foster a culture of continuous improvement within the program, conducting retrospectives, gathering feedback, and implementing enhancements.
• Identify opportunities for optimization and innovation in the IT ecosystem.

Qualifications:

• Bachelor's or advanced degree in Information Technology, Business, or a related field.
• Proven experience as a Program Manager, Agile Coach, or in a similar leadership role.
• Certified ScrumMaster (CSM) or equivalent agile certification.
• Strong understanding of sales and services operations.
• Experience in designing and implementing IT ecosystems.
• Proven expertise in portfolio management.
• Excellent communication, leadership, and stakeholder management skills.
• Familiarity with industry regulations and compliance standards.
• Project management and governance experience.

Join our innovative team and lead the way in setting up a state-of-the-art IT ecosystem for Sales and Services operations. Contribute to the success of our organization by orchestrating agile transformations, delivering impactful technology solutions, and optimizing the portfolio for business success.