Manager IT Support (f/m/d)

LeanIX is excited to welcome a capable and passionate Manager IT Support to our global IT team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional service to our employees while constantly improving our IT-offerings and processes.

By leveraging your expertise and leadership skills, you will guide and develop your team and improve user satisfaction at the same time.
As a Manager IT Support, it is essential that you possess a strong technical background complemented by extensive customer service experience. If you're a problem solver who can inspire and motivate a team, we'd love to hear from you.

Location: Bonn, Germany or Ljubljana, Slovenia (onsite)

WHAT IS WAITING FOR YOU?

• Lead and develop our global IT Support team (4 FTE), fostering an inclusive and supportive environment
• Shape and maintain the IT helpdesk
• Analyze support requests to discover underlying issues and trends
• Continuously improve the quality of IT support provided to a global organization
• Ensure high quality user enablement for all IT-related topics
• Manage the IT hardware portfolio, covering the full hardware lifecycle of end user devices and meeting room equipment
• Define, track and improve KPIs for user requests and user satisfaction
• Steer the team’s transition into an SAP enterprise environment, aligning processes, structure and the technical architecture being used
• Guide our employees through the IT-related changes of the SAP acquisition journey

WHAT ARE WE LOOKING FOR?

• Strong leadership skills, ideally in an international and diverse environment
• Proven track record of process improvements
• Experience managing suppliers and partners
• Experience administrating MacOS and iOS devices in a business environment
• Solid technical background, ideally in a cloud-environment
• Excellent communication skills in English, written and spoken, with the ability to translate technical vocabulary to non-technical audience
• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Change management skills
• 2+ years experience in a similar role

LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and work from one of our offices (20% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you,

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.