First Level Supporter wanted! (m/f/d)

Dear Sir or Madam,

We at LAN IT 24 (Germany) are currently looking for IT Supporters For Köln

Start: ASAP
Duration: 1 year (with option)
Working hours: Full-time (Mon-Fri)

Tasks

• Processing customer inquiries and problems in the area of IT support
• Recording and documentation of customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently frequently occurring problems
• Escalation of complex cases to second level support
• Monitoring systems and carrying out basic maintenance tasks
• Updating knowledge databases and creating instructions for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Requirements

• Expert knowledge of IT systems, networks and hardware
• Excellent communication skills (written and verbal)
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

If you are interested, I would be pleased to hear from you.

Best regards !