German Customer Support Agent in Riga/ Latvia. Attractive relocation package!

IT Jobs Worldwide

Berlin

22.000 - 28.000 €

Berlin

Looking for Customer Support Agent with German/ English in Riga!

German (C1+) and solid English (B2+ minimum)
Attractive compensation and benefits
Accommodation provided + flight tickets paid upfront

Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.

Tasks

About the Company

Our client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.

Requirements

Your Responsibilities

Assist customers by phone, email, or chat
Document each customer interaction and the solution provided in the system
Resolve cases within deadlines and meet performance goals
Escalate urgent cases to your lead when needed
Work both independently and in a team
Deliver excellent customer service and meet quality standards
Be available and active during scheduled hours
Follow KPIs for response time, resolution rate, and more
Take part in training and contribute to team improvements

What We're Looking For

German (C1+) and solid English (B2+ minimum)
Previous customer support experience is a plus
Confident using computers and handling multiple systems
Friendly, positive, and motivated team player
Willingness to work in shifts or part-time (as legally allowed)
For written roles: Strong writing in German and 50+ WPM typing speed

Benefits

Benefits:

Premium health insurance: Comprehensive coverage for employees and family (spouse and children), including routine check-ups, dental care, vision care, prescription medication, and mental health support
Health check-up (OVP): Fully covered
Development opportunities: Access to DEXT training platform with 5,000+ free courses, practice platforms, and certifications in cutting-edge technologies
Attractive compensation and benefits: Depending on role and experience
Annual leave: 4 weeks of paid vacation
Work culture and environment: Engaging workplace with regular celebrations, wellness activities, and strong team spirit