Jobs in Germany
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Berlin
Berlin
Looking for Customer Support Agent with German/ English in Riga!
- German (C1+) and solid English (B2+ minimum)
- Attractive compensation and benefits
- Accommodation provided + flight tickets paid upfront
Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.
Tasks
About the Company
Our client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.
Requirements
Your Responsibilities
- Assist customers by phone, email, or chat
- Document each customer interaction and the solution provided in the system
- Resolve cases within deadlines and meet performance goals
- Escalate urgent cases to your lead when needed
- Work both independently and in a team
- Deliver excellent customer service and meet quality standards
- Be available and active during scheduled hours
- Follow KPIs for response time, resolution rate, and more
- Take part in training and contribute to team improvements
What We're Looking For
- German (C1+) and solid English (B2+ minimum)
- Previous customer support experience is a plus
- Confident using computers and handling multiple systems
- Friendly, positive, and motivated team player
- Willingness to work in shifts or part-time (as legally allowed)
- For written roles: Strong writing in German and 50+ WPM typing speed
Benefits
Benefits:
- Premium health insurance: Comprehensive coverage for employees and family (spouse and children), including routine check-ups, dental care, vision care, prescription medication, and mental health support
- Health check-up (OVP): Fully covered
- Development opportunities: Access to DEXT training platform with 5,000+ free courses, practice platforms, and certifications in cutting-edge technologies
- Attractive compensation and benefits: Depending on role and experience
- Annual leave: 4 weeks of paid vacation
- Work culture and environment: Engaging workplace with regular celebrations, wellness activities, and strong team spirit
Estimated Salary after Taxes *
| Salary | Monthly | Yearly |
|---|---|---|
| 22.000,00 € | 1.373,83 € | 16.486,00 € |
| 28.000,00 € | 1.669,50 € | 20.034,00 € |
Income Tax for 22.000 € in Germany →
* Your estimated salary may change based on external factors, use our salary calculator