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  • Berlin

    Salary Icon 22.000 - 28.000 €
  • Looking for Customer Support Agent with German/ English in Riga!

    • German (C1+) and solid English (B2+ minimum)
    • Attractive compensation and benefits
    • Accommodation provided + flight tickets paid upfront

    Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.

    Tasks

    About the Company

    Our client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.

    Requirements

    Your Responsibilities

    • Assist customers by phone, email, or chat
    • Document each customer interaction and the solution provided in the system
    • Resolve cases within deadlines and meet performance goals
    • Escalate urgent cases to your lead when needed
    • Work both independently and in a team
    • Deliver excellent customer service and meet quality standards
    • Be available and active during scheduled hours
    • Follow KPIs for response time, resolution rate, and more
    • Take part in training and contribute to team improvements

    What We're Looking For

    • German (C1+) and solid English (B2+ minimum)
    • Previous customer support experience is a plus
    • Confident using computers and handling multiple systems
    • Friendly, positive, and motivated team player
    • Willingness to work in shifts or part-time (as legally allowed)
    • For written roles: Strong writing in German and 50+ WPM typing speed

    Benefits

    Benefits:

    • Premium health insurance: Comprehensive coverage for employees and family (spouse and children), including routine check-ups, dental care, vision care, prescription medication, and mental health support
    • Health check-up (OVP): Fully covered
    • Development opportunities: Access to DEXT training platform with 5,000+ free courses, practice platforms, and certifications in cutting-edge technologies
    • Attractive compensation and benefits: Depending on role and experience
    • Annual leave: 4 weeks of paid vacation
    • Work culture and environment: Engaging workplace with regular celebrations, wellness activities, and strong team spirit

    Estimated Salary after Taxes *

    Salary Monthly Yearly
    22.000,00 € 1.373,83 € 16.486,00 €
    28.000,00 € 1.669,50 € 20.034,00 €

    Income Tax for 22.000 € in Germany →

    * Your estimated salary may change based on external factors, use our salary calculator