Jobs in Germany
Baden-Baden
Baden-Baden
Our client is an innovative company in the IT sector that specializes in smart solutions for the pet care market. The company's flagship product is an AI-powered device integrated into cat flaps that prevents cats from bringing prey into the home. With a young and dynamic team, the company has already established a strong market presence and is now expanding globally.
Become part of this success story and help shape the future of smart pet technology.
Tasks
-Optimization of customer support using chatbots and other tools
-Handling customer inquiries in 1st level support via Zendesk
-Analyzing error patterns based on log files and customer data
-Documenting recurring issues and supporting error identification
-Close collaboration with our development team to improve our products
Requirements
-Experience in technical customer support or strong technical affinity
-Ability to analyze technical issues in a structured manner
-Confident use of digital tools, ideally experience with Zendesk
-Good written German skills or excellent English skills
-Independent, detail-oriented, and solution-focused way of working from home
Benefits
-100% remote – working permanently from abroad is welcome
-Actively shape customer service and continuously optimize our system
-Work with a great team
-Become part of our success story
Do get in touch by phone or WhatsApp.
+49 176 954 22 94 / Felix
Estimated Salary after Taxes *
| Salary | Monthly | Yearly |
|---|---|---|
| 20.000,00 € | 1.270,50 € | 15.246,00 € |
| 36.000,00 € | 2.052,42 € | 24.629,00 € |
Income Tax for 20.000 € in Germany →
* Your estimated salary may change based on external factors, use our salary calculator
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