Customer Success Manager (all genders)

Berlin

14m

Your mission

Empower our customers to succeed with our cutting-edge data and software solutions in the travel industry. You’ll be the trusted advisor helping them extract maximum value from our tools, powered increasingly by automation and AI.

Consult & Support: Deliver expert guidance on our solutions, helping customers unlock their full potential. Offer technical and strategic support throughout the entire customer journey.
Onboarding Excellence: Lead seamless onboarding experiences, from setup and configuration to personalized training and proactive follow-up.
AI-Enhanced Enablement: Use analytics and AI insights to understand customer needs, predict challenges, and deliver data-driven recommendations for success.
Knowledge Creation: Develop and maintain documentation, onboarding materials, and learning resources that empower customers to work autonomously.
Collaboration & Advocacy: Partner cross-functionally to ensure customer feedback directly shapes product innovation and success metrics.
Data-Driven Retention: Track usage data, identify adoption trends, and translate insights into action plans that drive satisfaction, retention, and growth.

Your profile

Languages: Fluent in French and English (additional languages welcome).
Communication: Exceptional communication and relationship-building skills, with a true customer-first mindset.
Experience: Proven background in B2B customer management — ideally in tech, SaaS, or the tourism industry.
Technical Skills: Confident with Excel, CRM platforms (HubSpot experience is a big plus!), and comfortable learning API or database structures.
Analytical Mindset: Adept at interpreting data, leveraging dashboards, and exploring AI-driven tools to enhance customer engagement.
Proactive & Curious: Always looking for smarter, faster, more scalable ways to improve the customer experience.

Why us?

Empowerment & Trust: You’ll own your success, with creative freedom and space to make a real impact.
Stability & Flexibility: A permanent contract in a future-oriented company, flexible working hours, and hybrid work options.
Work from Anywhere: Up to 4 weeks of remote work from any location per year.
Lifestyle Benefits: BVG Germany Ticket, Urban Sports Club membership, meal subsidies, and milestone bonuses.
Travel Industry Perks: DRV Card and exclusive travel discounts.
Innovation Culture: Join a team leveraging automation and AI to shape the next generation of travel data technology.