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  • Foxitsoftware

    Berlin

    • Senior Solutions Engineer (Enterprise Automation) — Berlin (Preferred) | EMEA Scope, Global Customers

    Foxit’s Enterprise Automation business is scaling fast — more customers, larger deployments, and a broader product footprint. We’re adding a second Senior Solutions Engineer to serve as a parallel owner and direct backup for mission-critical technical responsibilities across Rendition Server and related Enterprise Automation products.
    This role is ideally based in Berlin and aligned to EMEA recruiting, while supporting customers, partners, and internal teams globally.

    What You’ll Do
    1) Pre-Sales Technical Leadership (Rendition Server)
    Partner with Sales across EMEA, US, and APAC to drive technical wins
    Support closed markets including Japan, China, Taiwan, and Korea
    Enable channel partners, SIs, and resellers
    Run technical discovery, architecture discussions, demos, and scenario-based positioning
    Own technical responses for RFPs/tenders and help customers build internal approval cases
    Set up and support customer trials (typically 6 weeks to 6 months)

    2) Post-Sales & Production Ownership
    Provide post-sales technical ownership for ~55 enterprise customers worldwide (plus growing eSign environments)
    Support both direct and partner-led deployments
    Serve as an escalation point for production environments where downtime isn’t an option
    Support large-scale deployments processing hundreds of millions to billions of pages per year
    Engage customers via Salesforce, email, and direct calls to drive resolution and stability

    3) Product Partnership (Enterprise Automation)
    Work closely with Product Management on planning, prioritization, and release readiness
    Support integration efforts across Rendition Server, Smart Redact Server, and IDP
    Join customer conversations tied to security audits, architecture reviews, and feature requests

    4) Intelligent Document Processing (IDP) Enablement
    Identify strong-fit customers and use cases for IDP
    Participate in internal strategy and planning calls
    Co-lead customer engagements as the technical solution owner
    Position IDP as an enterprise solution and entry point during presentations

    Optional Areas (Nice to Have / Depending on Need)
    PDF Compressor: help with complex escalations and renewal/support situations
    CVision legacy products: advanced support for OpenText integrations (Captiva, Documentum)
    Developer/Engineering support: reproduce edge cases, validate fixes, reduce engineering load; coordinate with vendors (e.g., Callas, Tungsten)
    Cross-functional support: provide technical input for Finance (delivery/audit questions) and Marketing (data sheets, white papers)

    What We’re Looking For
    Experience in PDF, document management, and document-centric workflows
    Strong track record across pre-sales + post-sales technical ownership
    Comfort supporting mission-critical, high-volume production environments
    Solid understanding of server architectures (on-prem, virtualized, cloud, hybrid)
    Clear communicator with customers, partners, and internal stakeholders
    Proficient in German for effective communication with local clients and teams
    Able to operate independently while coordinating tightly with Sales, Support, and Product

    Location & Scope
    Preferred location: Berlin (EMEA)
    Global customer coverage across EMEA, Americas, and APAC
    Occasional travel for strategic customers and internal collaboration

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