We're looking for a motivated and driven Support Engineer (m/f/d) who will help us bringing our user experience with our IT infrastructure to the next level. 

Our IT infrastructure Support Team, provides Flix with a global service desk and is the first point of contact regarding all IT infrastructure related requests and issues. Additionally, the team owns services like administer devices with the Microsoft Endpoint Manager, a global video conferencing platform, a smooth and seamless hardware provisioning with Windows Autopilot, follow me printing and other great innovative tools, that you will help to develop and implement. We work agile and use Kanban to optimize our outcome, while we try to be cross-functional in all our responsibilities.

Your Tasks – Paint the world green

Proactively look for IT related business improvements and drive innovation 
Continuously learn from our tech community and improve our internal IT infrastructure 
You manage, solve, or dispatch incoming 1st and 2nd level support requests in our ticketing system together with your international support team 
You train and consult our employees regarding usage of our global IT infrastructure and application platform 
Together with your team you own services like global video conferencing, Office 365, hardware provisioning, device and asset management

Your Profile – Ready to hop on board

Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot) 
Experience or high interest in scripting for task automation (e.g. PowerShell)
Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
Experience working in agile and self-organized teams 
Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
Result-driven and value-oriented 
Fluent in English
Experience in 1st, 2nd and 3d level IT support in a ticketing system

Our Perks – More than just a job

You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

Flix – A place to enjoy work and have an impact

The future of transportation is Green. Here at Flix Tech, the R&D group, we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites. Every day we solve challenging problems, like how to scale rapidly around the world and how to make an experience that delights our customers. We have a culture of sharing ideas, contributing to open source projects and being an active member in our technical communities.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

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