Zennify (operating in Europe under the legal entity c20y GmbH) is a leading consulting firm specializing in digital transformation through customer engagement, data, and AI solutions. As a trusted Systems Integrator (SI), we partner with top-tier platforms such as Salesforce and Twilio to help organizations in financial services, healthcare, and other regulated industries deliver outstanding customer experiences. Our work spans strategy, implementation, and ongoing optimization of scalable technology solutions that drive measurable business outcomes. With a strong presence in North America and Europe, Zennify combines deep industry expertise with a collaborative approach to deliver innovation at every step of the digital journey.

Tasks

You build trusting relationship with our clients from the first introduction meeting to deploying and supporting the final product
You collect, document and analyze user requirements and deduct actionable product and feature plans from them
You sketch architecture and workflow documentation and prepare wireframes and mockups
You discuss technical solutions with the engineering team as well as define timelines
You constantly monitor the project status and progress over time
You prepare, lead and document client meetings and product presentations
You test the developed solutions and give feedback to our engineering team in an iterative manner until the solution is flawless
You give training and detailed explanations to clients’ employees or hold workshops
You take full ownership for the success of our projects and client satisfaction

Requirements

Minimum of 4-6 years of experience in requirements engineering, project management, product management or IT/business consultancy in a high pace/growth environments such as business consulting or a start-up
Experience in collecting customer needs and desires by conducting structured user research and translating them into specific technical requirements
Exposure to environments in which UI/UX designers, product and project managers, software developers and stakeholders need to collaborate
High diligence in requirements and product feature documentation
Some project experience with programmable platforms such as Salesforce, Zendesk, MS Dynamics, Zoho, SugarCRM, Freshdesk etc. is a plus
Basic coding skills are not required, but more than welcome
Bachelor’s degree in computer sciences, business administration, economics, mathematics, engineering or physics (however, we're also open to other fields if relevant)

Benefits

Chance to work with successful and innovative midmarket and enterprise clients in Germany and Europe
Owning large workstreams and entire projects within the first six months
Freedom to develop and implement your very own ideas of how to best serve our client’s needs and desires
Working with a highly talented and motivated engineering team
Interaction with a wide range of client roles from frontline workers to C-level managers
Being part of a growing and fun team and the chance to shape the company and grow with it over the next years to come

We're excited to hear from you!