Customer Service Manager (gn)

Uslar

Your mission

We know exactly how it feels to have your dream bike in sight and not be able to wait to hop on. That’s why we care deeply about our customers’ needs and ensuring smooth processes in company bike leasing.
As a Customer Service Representative (gn), you’ll guide companies and employees through our well-structured leasing process, clarify contract details, and answer questions – ideally putting a smile on someone’s face in the process. Sounds like a good fit for you? We look forward to receiving your application and welcoming you to our team in Uslar!

You independently create and maintain customer records in our system
You review and update contracts, ensuring accuracy
You are responsible for invoice verification
You support our customers with all their questions about company bike leasing – both by phone and in writing
As a liaison between our customers and the internal leasing company, you ensure smooth and efficient processes

Your profile

You have initial work experience in customer support, customer service, or back office, or hold a relevant qualification
You’re open to new things and excited to be right in the middle of the action
Independent and self-reliant work comes naturally to you
You impress with your friendly and approachable manner
You are reliable and committed
At least business-fluent German skills (C1 level)

Why us?

Every day, our constantly growing team achieves great things, and we’re excited if you’d like to be a part of it. We guarantee you:

A thorough and well-structured onboarding process
Opportunities for personal and professional growth in a rapidly expanding company with a start-up vibe
Flexible working hours and modern office spaces
An excellent company pension scheme
Capital-forming benefits
A subsidized Hansefit membership to support your health
Attractive discounts through our corporate benefits platform
Naturally, you’ll also be entitled to lease up to two bicycles or e-bikes through us as your employer

We see diversity as an asset to our team. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply.