IT-Support engineer with good English communication skills.

European citizenship is required as the customer is an European Organization.

Aufgaben

Remote work is NOT possible.

The customer is a large sized European institution based in Munich. Position is on-site in Munich-Germany.

The IT Support Engineer:

handles end-user computer requirements and network requirements
performs hardware installation and troubleshooting
installs and troubleshoots hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
Installs application software such as Microsoft Office and other related office productivity tools, antivirus, communication-related application software e.g. Teams, Zoom, etc.
resolves network and internet-related connectivity issues
installs and maintains network nodes such as Wi-Fi access points, network routers, etc.
installs and maintains printers and printing services
assists in the setup and monitoring of video live streaming services, as well as the setup and support of streaming broadcasts
assists in the setup and monitoring of video conferencing sessions
documents technical support requests, and actions taken by creating and updating tickets, and acts on the resolution of issues through the internal ticketing system

Qualifikation

Excellent communication skills. IT-Support will be performed on-site.
Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Experience with e.g. Windows 10/11, Office 365, Edge, Chrome, Skype, Adobe and Windows common Applications
Good understanding of computer systems (hard- & software), printers and VICO systems
Ability to diagnose, troubleshoot support and repair of desktop hardware
Ask customers targeted questions to quickly understand the root of the problem
Incident and Change management within a special period of time (SLA)
Run a diagnosis of the problem on the spot using an diagnostic tool
Install Desktop/laptop and printer devices
Replace defective parts and equipment if necessary
Assemble and install Video Conferencing systems (VICO)
Participate in planned changes, updates and moves by arranging equipment and transferring data
Provide prompt and communicate accurate feedback to client
Ensure all issues are properly logged and up to date in ticketing system
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Maintaining a very good relationships with the customer
Good mastering of the English language, both written and verbal

Benefits

Start is expected in December 2025. We offer a good salary as full-time employee based on experience. The job itself requires on-site presence in Munich, Germany on a daily basis.