Position: Customer Support Coordinator (m/w/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

Respond to customer inquiries via phone, email, live chat, and other channels - B2B and B2C
Updating the promotion and marketing in social media channels
Automate order management between the system and central warehouse while coordinating communication between customer service and logistics teams to ensure smooth operations.
Manage order uploads, track shipments, resolve issues related to order fulfillment, and address logistics-related complaints promptly by identifying root causes and implementing process improvements to optimize workflows and align with customer needs.
Deliver the excellent customer service for networks distribution and clients
Working with distributors / executives to implement SIPs and other business programs to provide ongoing support in their business development.
Organization, preparation and active participation in events, meetings and trainings.
Support the Europe Service Center for regular reports and special projects

Requirements

Excellent in German and English
Relevant professional experience 3+ years in the field of customer service / customer care
Active, motivated team player and work independently
PC knowledge with the MS Office package

Benefits

Comfortable and conveniently located central office workspace
Opportunity to scale a unique S2B2C model across Europe
Career path into regional leadership or global digital strategy roles
Warm and international culture based on respect, collaboration and giving your ideas a spotlight!
Interactive activities: team-building, company parties and events
Broad TIENS product portfolio with attractive employee discounts

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