Multilingual Customer Support Agent (m/f/d) – Remote (Germany)

Company: The Happy Customers (Berlin)
https://thehappycustomers.com/

Location: Remote (Germany)
Employment Type: Werkstudent / Part-time / Minijob (depending on project needs)
Languages: English + at least one EU language

About The Happy Customers

The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

Our model allows companies to start with a 14-day pilot and scale their support operations gradually with flexible remote teams.

We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming client projects.

Tasks

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.

Support channels may include:

Email
Chat
Phone (inbound and outbound)

This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

Responsibilities

Provide customer support via email, chat, and phone (inbound & outbound)
Respond to customer inquiries in a professional and timely manner
Assist customers with questions, troubleshooting, and issue resolution
Escalate complex issues to the appropriate team when necessary
Maintain accurate records in customer support systems
Contribute to improving overall customer experience

Requirements

Based in Germany with valid work authorization

Basic to good English communication skills

At least one EU language, such as:

German
French
Spanish
Italian
Dutch
Portuguese
Nordic languages
Other European languages
1–3 years of customer support experience preferred
Comfortable communicating with customers via phone, email, and chat
Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
Ability to work independently in a remote environment

Work Model

Support assignments may vary depending on project demand:

10–20 hours per week
Up to 40 hours per week for larger projects (team-based support)

Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.

As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

Benefits

Fully remote work within Germany
Flexible working hours depending on project assignments
Opportunity to work with international companies and multilingual teams
Exposure to AI-enhanced customer support environments
Opportunity to gain experience in a growing customer experience startup
Possibility of longer-term collaboration based on project availability

Please apply directly or send your CV and include the following details:

Languages you speak
Your location
Availability (hours per week)
Preferred Contract Type
Experience with customer support tools (if any)

Email: [email protected]

Equal Opportunity

We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.

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