The Merchant Care Business Operations team exists to make sure our operations run better every day — for our merchants, our teams, and our business. We work across the full breadth of Merchant Care (support, product specialists, early lifecycle, enablement, and more), partnering with RevOps, Data, and CRM Ops to turn operational complexity into clear, measurable progress.

This role sits at the centre of that work. You'll own meaningful projects end-to-end, maintain the performance dashboards that inform leadership decisions, and help embed the processes that keep a growing, global team moving efficiently. It's a role with real scope — and real impact on how Merchant Care operates at scale.

What you'll do

Lead multiple operational improvement projects across Merchant Care, coordinating with cross-functional teams including RevOps, Data, CRM Ops, and Business Process Outsourcing partners
Own and maintain key Merchant Care performance dashboards, ensuring leadership always has accurate, timely visibility into what's working and what isn't
Identify process inefficiencies and drive scalable solutions that reduce manual effort and improve delivery quality across the team
Translate data and operational insights into clear, structured recommendations for senior stakeholders
Support the identification and implementation of automation opportunities across reporting pipelines and operational workflows

You'll be great for this role if…

Strong background in an operations, business improvement, or strategy role, with a track record of managing projects independently from start to finish
Proficiency in Salesforce for data navigation and operational reporting, alongside strong Excel skills for data manipulation and analysis
Comfortable working with data to identify trends, surface insights, and make clear recommendations — even in ambiguous situations
Ability to communicate operational concepts clearly to non-technical stakeholders across different teams and seniority levels
Fluent in English (written and spoken), with a proactive approach to stakeholder management and comfort working with a degree of autonomy

Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of €2000 for your individual development, which you can use to attend conferences and/or advancing your career through further education
💶 A corporate pension scheme where we match up to 20% of your contributions
🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
🏋 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

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