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  • Kryptos Technologies limited

    Frechen

    • Tasks

    L2 Onsite IT Support /Desktop Support

    Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.

    Duration: 12months+

    Type: Contract

    Support Type: Onsite, multilingual (German + English), 4 days/week during office hours

    Key Responsibilities:

    Technical Support (L1/L2):

    • Handle tickets via ServiceNow from helpdesk or self-service portal.
    • Provide onsite support for hardware, software, and connectivity issues.
    • Escalate unresolved issues to L3 or vendors.

    IMAC Services:

    • Install, move, add, and change IT equipment and software.
    • Configure email, VPN, and network settings.

    Device Lifecycle Management:

    • Coordinate hardware refreshes and data backups.
    • Manage asset disposal and documentation.

    User Account & Access Management:

    • Manage user accounts, passwords, MFA, and access controls.

    Networking & Connectivity:

    • Troubleshoot LAN/WAN, VPN, and printer connectivity.

    Peripheral Support:

    • Configure and troubleshoot printers, scanners, and external devices.

    Requirements

    IT Security & Compliance:

    • Ensure antivirus updates, assist in audits, and enforce security policies.

    Asset Management:

    • Track IT inventory, perform audits, and manage shipments.

    Documentation & Reporting:

    • Maintain knowledge base and document recurring issues.

    End-User Training:

    • Provide IT orientation and training on tools and security.

    Project Support:

    • Assist in infrastructure deployments, office relocations, and application rollouts.

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