Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)

Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.

Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology

IT Support Engineer - Munich Based

This position has minimum 3 days/week in-office responsibilities

Tasks

Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments
Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors
Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
Assist in expanding, managing, maintaining, monitoring, and documenting Bragi's IT infrastructure, IT policies, and SaaS audits
Support mission-critical services and servers, assisting teams in deploying updates and enhancements
Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures
Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points

Requirements

Degree in Computer Science, IT, or related field, or equivalent professional experience
Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)
Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments
Command-line skills and troubleshooting mindset

Nice to have:

Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)
Interest in improving IT security, system monitoring, and backup strategies
Basic understanding of automation tools (e.g,. Ansible, Terraform)
Experience supporting GitLab Runners and troubleshooting build or deployment issues

Benefits

Central Office
A technically challenging role supporting diverse IT systems in a fast-growing tech company
A flexible online Learning & Development program: choose where you want to improve yourself
10 professional coaching sessions with experts to support your growth
We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)

Jobs at Bragi

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