Jobs in Germany
Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)
Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.
Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology
IT Support Engineer - Munich Based
This position has minimum 3 days/week in-office responsibilities
Tasks
- Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments
- Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
- Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors
- Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
- Assist in expanding, managing, maintaining, monitoring, and documenting Bragi's IT infrastructure, IT policies, and SaaS audits
- Support mission-critical services and servers, assisting teams in deploying updates and enhancements
- Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures
- Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points
Requirements
- Degree in Computer Science, IT, or related field, or equivalent professional experience
- Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
- Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)
- Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments
- Command-line skills and troubleshooting mindset
Nice to have:
- Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)
- Interest in improving IT security, system monitoring, and backup strategies
- Basic understanding of automation tools (e.g,. Ansible, Terraform)
- Experience supporting GitLab Runners and troubleshooting build or deployment issues
Benefits
- Central Office
- A technically challenging role supporting diverse IT systems in a fast-growing tech company
- A flexible online Learning & Development program: choose where you want to improve yourself
- 10 professional coaching sessions with experts to support your growth
- We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)
